EOS IT Solutions · 11 hours ago
Data Center Repair Technician - Tier 2 - 14 On / 14 Off
Columbia, South Carolina
Full-time
Onsite
Mid Level
$40/hr - $40/hr
4+ years expEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. They are seeking a Data Center Repair Technician - Tier 2, responsible for troubleshooting and resolving complex device and network issues while managing tasks autonomously in a data center environment.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Troubleshooting: Ability to diagnose and resolve complex device and network issues, ensuring minimal downtime and optimal performance
Uplink Racks: Skilled in executing rack uplinks always using best practices, follows ESD best practices, understands configuration and connectivity of the devices
Fiber Specifications and Connector Knowledge: In-depth understanding of various fiber specifications and connector types, ensuring proper installation and maintenance
Ethernet Cabling/Cat 6 Cabling: Specific knowledge of Cat 6 cabling, including its specifications, common applications, basic termination methods (though not necessarily proficiency), proper handling in data center environments and best practices for installation, decommissioning and dressing. Familiarity with the most common type of networking cable, understanding its purpose in local area networks (LANs)
Self-Managing and Self-Directing: Demonstrates a high level of autonomy, capable of prioritizing tasks, managing their time effectively, and working without constant supervision
Cross-Training: Actively participates in cross-training initiatives across different areas and sites, including rack installations, deployments, and repair, fostering a versatile skillset
Communication and Collaboration: Tech 2’s have the ability to communicate complex technical information clearly and concisely, both verbally and in writing. Effective communication with your team and other teams and vendors is crucial for coordinating tasks and articulating technical information
Knowledge of Device and DC Topology: Possesses a strong understanding of network device topology, enabling them to visualize and troubleshoot network layouts. As well as DC topology and environmental standards of the NEC and BICSI
Time Management: Exhibits excellent time management skills, ensuring projects are completed efficiently, deadlines and SLAs are met
Knowledge Sharing and Training Capabilities: Committed to knowledge sharing, actively contributing to team learning, and capable of training less experienced personnel, fostering a collaborative and knowledge driven work environment
Relevant Certifications: Certifications such as CompTIA Server+ or CCNA can be beneficial for validating skills
IT Repair: Advanced troubleshooting and deployment support. Strong Knowledge of Physical layer. Comfortable with text based CLI Familiar with IP based networking A+/Network+. Good understanding of OSI layer and network principles demonstrates or holds 2+ years of DC experience with 4+ years of IT related experience. Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl) Understanding BGP routing protocols, spanning tree, VRRP, LACP. Strong understanding of network procedures, environmental and safety management in a DC environment. Physical hardware swaps: (Fabric and Backbone) Optical transceiver swaps / Circuit diagnosis Line card swap TOR Replacement.Asset Management Tools and Ticket management. Network to build relationships with partner teams within the DC. Ability to review hardware logs, isolate and identify root cause. Remote link troubleshooting. Ability to mentor and guide Tech 1 resources
Qualification
Required
Technical diploma or certification in electronics, computer hardware, or a related field or equivalent experience
Proven track record of repairing and maintaining IT and network hardware in a data center environment
Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively
Excellent problem-solving skills and the capacity to perform well in a fast-paced environment
Valid driver's license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds
Ability to diagnose and resolve complex device and network issues, ensuring minimal downtime and optimal performance
Skilled in executing rack uplinks always using best practices, follows ESD best practices, understands configuration and connectivity of the devices
In-depth understanding of various fiber specifications and connector types, ensuring proper installation and maintenance
Specific knowledge of Cat 6 cabling, including its specifications, common applications, basic termination methods, proper handling in data center environments and best practices for installation, decommissioning and dressing
Demonstrates a high level of autonomy, capable of prioritizing tasks, managing their time effectively, and working without constant supervision
Actively participates in cross-training initiatives across different areas and sites, including rack installations, deployments, and repair
Ability to communicate complex technical information clearly and concisely, both verbally and in writing
Possesses a strong understanding of network device topology, enabling them to visualize and troubleshoot network layouts
Exhibits excellent time management skills, ensuring projects are completed efficiently, deadlines and SLAs are met
Committed to knowledge sharing, actively contributing to team learning, and capable of training less experienced personnel
Advanced troubleshooting and deployment support
Strong Knowledge of Physical layer
Comfortable with text based CLI
Familiar with IP based networking A+/Network+
Good understanding of OSI layer and network principles demonstrates or holds 2+ years of DC experience with 4+ years of IT related experience
Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
Understanding BGP routing protocols, spanning tree, VRRP, LACP
Strong understanding of network procedures, environmental and safety management in a DC environment
Physical hardware swaps: (Fabric and Backbone) Optical transceiver swaps / Circuit diagnosis Line card swap TOR Replacement
Ability to review hardware logs, isolate and identify root cause
Remote link troubleshooting
Ability to mentor and guide Tech 1 resources
Preferred
Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred
Certifications such as CompTIA Server+ or CCNA can be beneficial for validating skills
Benefits
Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
Occasional overtime and bonus opportunities
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
Company data provided by crunchbase