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Intelliforce-IT Solutions Group, LLC. · 5 hours ago

Entry-Level Systems Administrator - Fully Cleared

Annapolis Junction, MD

Full-time

Onsite

Entry Level

$105K/yr - $138K/yr

3+ years exp

Intelliforce-IT Solutions Group is dedicated to supporting critical missions with a focus on reliability and secure access. They are seeking an Entry-Level Systems Administrator to support the Multi-Factor Authentication Help Desk team, ensuring users can securely access essential networks while maintaining security standards.

Cyber SecurityInformation and Communications Technology (ICT)Information ServicesInformation TechnologyNetwork SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Issue, collect, and manage RSA tokens across distribution sites

Perform basic troubleshooting for MFA and token-related issues

Gather and document technical details for escalation to higher-tier support

Maintain accurate logs, metrics, and reports related to token distribution

Interact directly with technical teams to communicate issues clearly and professionally

Write and maintain standard operating procedures and technical documentation

Contribute to internal knowledge articles and process documentation

Qualification

Customer service experienceBasic troubleshootingWindows operating systemsScriptingAutomation toolsLoggingTicketing systemsProcess adherenceDocumentation standardsAccess control principlesOrganizational skillsTime-management skills

Required

Active Top Secret Clearance with Full Scope Polygraph required

Must be a U.S. Citizen

Three (3) years of relevant experience

Bachelor's degree in a technical discipline from an accredited college or university

Experience working in a customer service-oriented technical environment

Ability to triage issues independently and prioritize workload

Strong organizational and time-management skills

Ability to follow established processes and meet deadlines with minimal supervision

Experience maintaining logs, metrics, or ticketing systems

Familiarity with basic troubleshooting concepts in secure IT environments

Preferred

Experience supporting Windows operating systems

Understanding of computer security principles and access control

Experience with scripting or automation tools

Familiarity with documentation standards and SOP maintenance

Benefits

Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.

Multiple medical plan options, including ones with zero deductible or premium for employees.

Generous 401(k) with immediate vesting—because your future matters now.

Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.

A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.

Company

Intelliforce-IT Solutions Group, LLC.

Intelliforce-ITSG is a Woman-Owned Small Business in Ellicott City, Maryland, dedicated to delivering the highest quality secure solutions to our government customers in order to better protect our nation.

Founded in 2011

Ellicott City, Maryland, USA

51-200 employees