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UT Health San Antonio · 1 day ago

Benefits Coordinator-Intermediate (HOPD Therapy Svcs Brain Health)

San Antonio, TX

Full-time

Onsite

Mid Level

3+ years exp

UT Health San Antonio is seeking a Benefits Coordinator to provide customer service to patients. The role involves scheduling appointments, verifying insurance benefits, obtaining authorization, and managing patient interactions.

EducationHealth CareHospitalMedicalProduct Research

Responsibilities

Verifies and/or obtains all benefits insurance information for patients

Obtains authorizations and referrals

Assists in the collection of copays and existing balances due; assists with financial counseling as needed

Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues

Handles and answers all phone calls and transfers calls to the appropriate departments as needed

Manages patient appointments according to the physician's schedules and/or protocols

Performs all other duties as assigned

Qualification

Analytical thinkingMicrosoft OfficeDatabase programsVerbal communicationWritten communicationInterpersonal communicationCreativity

Required

Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way

Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner

Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way

Proficient computer skills using Microsoft Office and database programs

Excellent verbal, written and interpersonal communication skills

High School Diploma or GED equivalent required

Three (3) years of directly related experience is required