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City of Charlotte · 9 hours ago

Security Operations Coordinator

Charlotte, NC

Full-time

Onsite

Entry Level

$24/hr - $28.39/hr

3+ years exp

The City of Charlotte is dedicated to delivering quality public services and promoting the safety, health, and quality of life for all residents. The Security Operations Coordinator will maintain a safe atmosphere at Charlotte Douglas International Airport by performing duties related to aviation security, physical security, and access control, including incident management and customer service.

GovernmentNon Profit

Responsibilities

Respond to security door and access point alarms in accordance with the Airport Security Program (ASP)

Respond to medical calls, other emergencies and requests for public assistance. Respond to incidents within the airport property as required by airport incident management protocols. Coordinate with members of other agencies as required

Patrol by foot and vehicle designated areas and perimeter to maintain a safe atmosphere for travelers, visitors, tenants and employees. Enforce Airport policies, rules and regulations within established guidelines

Investigate and document incidents related to general liability

Escort authorized visitors inside the restricted areas of the Airport

Prepare and maintain departmental reports and records

As needed, assist with directing traffic on airport property to prevent congestion and maintain access on upper and lower levels of the terminal

Assist with the Airport’s abandoned and towed vehicle program

Qualification

Aviation securityIncident managementCCTV monitoringFAA Part 139 knowledgeTSA regulations knowledgeCustomer serviceCommunication skillsTeamworkAttention to detailProblem-solving

Required

High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College Degree and 1 year of relevant experience

Knowledge of applicable policies, procedures, rules, regulations, federal, state and local laws and ordinances, or ability to obtain such knowledge within first 90 days of employment

Computer skills, including proficiency with Outlook and Word at time of hire, and the ability to learn other software, such as ARMS, as the need arises

Skills to communicate clearly and effectively in person, over two-way radio and in writing

Ability to verbally communicate clearly and effectively with diverse populations

Ability to deal courteously and firmly with the traveling public, tenants, co-workers and others

Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers and others

Ability to establish and maintain effective working relationships with other agencies, tenants, employees and the public

Ability to recognize potential threats, and respond quickly and calmly under emergency situations

Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies, procedures, rules, regulations, laws, and ordinances

Preferred

Bachelor's degree preferred. Areas of study may include Criminal Justice, Public Administration, Aviation Management, Airport Management or related field and two years of progressively responsible security experience preferred

Experience with aviation security, airport or airline operations or law enforcement or preferred

Knowledge of FAA Part 139 requirements and TSA regulations (49 CFR 1542)