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Veolia | North America · 2 hours ago

Customer Service Representative

Hummelstown, PA

Full-time

Onsite

Entry Level

$24.18/hr - $24.18/hr

2+ years exp

Veolia in North America is the top-ranked environmental company in the United States, offering a full spectrum of water, waste, and energy management services. The Customer Service Representative is responsible for handling a high volume of calls and providing effective customer service while managing billing and collections functions.

Energy ManagementEnvironmental ConsultingSustainabilityWaste Management

H1B Sponsor Likely

Responsibilities

Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner

Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions

Responsible for achieving customer service metrics and satisfaction levels

Ensure all service orders are complete and entered into the CIS

Assist with routing new development for meter reading and entry into CIS

Process customer payments, prepare daily deposits, maintain cash reports

Prepare billing adjustments

Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like

Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)

Qualification

Customer service experienceCC&B Customer Billing SystemGoogle Suite proficiencyVerbal communication skillsWritten communication skillsInterpersonal skillsActive listeningProblem-solving skillsOrganizational skills

Required

High School Diploma/GED is required

2 years previous call center, front office, bad debt, back office, and/or billing customer service experience

Preferred

Associate's degree or equivalent from a two-year college or technical school

Regulated Utility or Municipality customer service experience

Experience using CC&B Customer Billing Information System or similar

Benefits

Paid time off policies

Health

Dental

Vision

Life insurance

Savings accounts

Tuition reimbursement

Paid volunteering

401(k) plan

Company

Veolia | North America

For more than 170 years, Veolia has been by the side of cities, industries and communities to help them manage, regenerate and protect their critical resources in the face of environmental challenges.

Founded in 1984

Boston, Massachusetts, USA

5001-10000 employees

http://www.veolianorthamerica.com/

H1B Sponsorship

Veolia | North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (17)

2023 (8)

2022 (10)

2021 (9)

2020 (20)