ST6 · 3 hours ago
Senior Technical Support Engineer
United States
Full-time
Remote
Senior LevelSolovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. The Senior Technical Support Engineer provides in depth technical support for the client base and users of the software, troubleshooting and resolving complex technical issues while collaborating with various teams.
Enterprise SoftwareInformation TechnologySoftware
Responsibilities
Efficiently resolve a growing number of complex client-reported cases, enhancing client satisfaction
Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases
Produce and update knowledgebase articles regularly to aid clients and promote self-service solutions
Consistently meet client communication targets 95% of the time, ensuring timely updates
Qualification
Required
Proficiency in utilizing data and analytics to make informed decisions and drive business strategies
Detail-oriented and organized, this individual prioritizes effectively, excels at time management, and anticipates well in decision making
Ability to maintain effective performance and emotional control when faced with stress or challenging situations
Demonstrates strong technical aptitude to solve business challenges
Manages and resolves conflicts to maintain workplace harmony and productivity
Process-oriented view to problem solving
Company
ST6
ST6 is an experienced team of executives who drive the transformation of software businesses.
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageRecent News
2025-10-17
Company data provided by crunchbase