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State of Oregon · 22 hours ago

Information Technology Specialist (Microsoft 365/Mobile Devices Support Specialist)

Salem, OR

Full-time

Hybrid

Mid Level

$8,349/mo - $12,953/mo

4+ years exp

The State of Oregon's Judicial Department is hiring an Information Technology Specialist focused on Microsoft 365 and mobile device support. This role involves resolving complex technical issues and ensuring optimal performance of enterprise-wide systems, while collaborating with various teams to support Oregon's courts.

GovernmentRecyclingSustainabilityWaste Management

No H1B

U.S. Citizen Only

Responsibilities

Architect, configure, test, implement, manage, and maintain MS security tools for all MS 365/Azure solutions, MS Teams, and cloud services

Architect, configure, test, implement, manage, and maintain MS 365/Azure and OnPrem Exchange systems

Evaluate and recommend cloud-based and MS 365/Azure features

Administer and manage MS 365/Azure cloud license

Troubleshoot and mitigate security incidents

Analyze information on configured items provided by MS; MS 365/Azure statistics and reports

Ad hoc configuration and data analysis through PowerShell

Administer secure access to MS Azure services

Analyze potential risks or gaps of Microsoft 365/Azure and OJD

Manage and administer the OJD Entra IDs

Manage and administer conditional access policies for the OJD tenant(s)

Manage and administer OJD tenant(s) and subscription(s)

Investigate and advise on new MS 365/Azure technology and functionalities

Collaborate with ETSD Teams on network accessibility and security

Collaborate with Server Team on physical/virtual servers, SAAS, IAAS, and PAAS

Collaborate with Desktop Team on endpoint management, SCCM, mobile device support, and MS 365 features

Collaborate with Web/SharePoint Team on cloud-based services

Collaborate with Help Desk Team on processes, procedures, documentation, and training for MS 365 and mobile devices

Collaborate with EISO on eDiscovery requests and mitigation of security incidents found through Microsoft security tools and mobile device security solutions

Configure, design, manage, and administer Mobile Device Management and Apple hardware

Configure, design, manage, and administer mobile cloud storage for OJD devices

Service provider line management (e.g., cost controls, inventory management, deployment, and user account management)

Evaluate and recommend purchases of devices and accessories

Analyze, test, deploy, maintain, and manage apps for OJD issued mobile devices

Troubleshoot and respond to security incidents and mobile device issues

Qualification

Microsoft 365 administrationAzure administrationMobile Device ManagementPowerShellAzure Active DirectoryConditional Access policiesEntra ID administrationCustomer serviceTroubleshootingProject management

Required

The qualified candidate must have a bachelor's degree in computer science, information technology, management, public administration, or a related field

At least four (4) years of technical experience in the duties and infrastructure support required for the position

Any combination of education and experience equivalent to eight (8) years of experience that typically supports the knowledge, skills, and abilities for the position

Possession of a current driver's license in good standing, an acceptable driving record, and the ability to obtain or maintain a driver's license in Oregon to operate an Oregon Department of Administrative Services-owned motor pool vehicle for when work travel is required

Experience with a variety of computer applications and processes, including Windows 11, MS 365, and Apple iOS

Preferred

Microsoft 365 administration experience preferred

Entra ID administration experience preferred

Azure administration experience preferred

Strong knowledge of Azure Active Directory, Role-Based Access Control (RBAC), and Conditional Access policies

Understanding of MFA and identity protection

Experience in and knowledge of Azure Arc, on-premises integration, and migration strategies

Experience using Azure Monitor, Log Analytics, and Application Insights

Experience diagnosing performance issues and resource optimization in Azure

Cloud licensing administration experience preferred

Moderate-to-advanced PowerShell experience preferred

Extensive experience with mobile devices, including Apple devices, and Mobile Device Management is preferred

Familiarity with project management and a demonstrated ability to balance multiple projects simultaneously

Experience providing customer service in person, by phone, by email, and over chat

Experience providing IT support services to a variety of skill levels for end-users across multiple locations and a demonstrated ability to explain technical issues in plain language

Experience developing and maintaining strong working relationships with a wide variety of individuals

Experience troubleshooting and mitigating security incidents