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Goodwill Industries of the Inland Northwest · 13 hours ago

WFS Administrative Support Specialist - A - Spokane, WA - Full-time/Hourly

Spokane,WA,US

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

0+ years exp

Goodwill Industries of the Inland Northwest is seeking a WFS Administrative Support Specialist to provide support under Homeless Services grant programs. The role involves managing inquiries, appointment scheduling, customer service, and maintaining program records.

CharityEmploymentNon Profit

Responsibilities

Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries

Operate office equipment such as fax machines, copiers, and multi-line phone systems, and use computers for spreadsheet, word processing, database management, and other applications

Greet and direct visitors/participants and inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs and community resources via phone or walk-in inquires

Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity

Work with persons with disabilities and/or disadvantages and when instructed provide guidance and assistance

Log and distribute approved bus passes/gas cards for HEN and SSVF programs

Attend and actively participate in offered trainings, to include but not limited to de-escalation, diversion, and rapid resolution techniques

Compile and submit a monthly report to Goodwill management which includes a summary of identified deficiencies, corrective actions taken, and recommendations for any improvement

Compile monthly billing packets for assigned WFS programs, including backup documentation

Prepare monthly summary expenditure reports for fiscal, management, and WFS program staff

Prepare monthly and YTD summary report of staff billable revenue

Generate quarterly WFS accounts receivable report for reconciliation with Accounting Department

Compose, prepare, and track grammar, punctuation, and formatting of business memos, letters, and other correspondence

Sort and prepare documents for data entry, verify work against data printouts, and make corrections as necessary

Attend department meetings and trainings

Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property

Work collaboratively with Workforce and Family Services to provide participant services

Properly wear and maintain all required Personal Protective Equipment (PPE)

Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal

Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA & OSHA)

Other duties as assigned

Qualification

Customer serviceData entryOffice equipment operationSpreadsheet managementDatabase managementCommunication skillsTeam collaborationAttention to detail

Required

Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

Must pass background check