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ReviveRX · 2 hours ago

Certified Medical Assistant / Patient Support Specialist

United States

Full-time

Remote

Mid Level

$25/hr - $25/hr

3+ years exp

Ways2Well is revolutionizing healthcare by providing personalized, patient-focused care. They are seeking a Certified Medical Assistant to join their remote healthcare team, combining clinical knowledge with customer service skills to support patients throughout their healthcare journey.

Health CarePharmaceuticalPrecision Medicine

Responsibilities

Provide outstanding digital and phone-based support to patients with empathy, professionalism, and accuracy

Guide patients through their healthcare journey, ensuring clear understanding of treatment plans, lab work, and next steps

Review and interpret lab results under provider guidance and order lab work as directed

Communicate with patients to gather medical history, discuss lab results, and explain next steps or potential therapies

Schedule and coordinate telehealth appointments, follow-ups, and lab draws

Maintain accurate and thorough documentation within the Electronic Health Record (EHR) system

Serve as a liaison between patients and healthcare providers to ensure timely communication and care continuity

Identify, prioritize, and escalate urgent or complex patient concerns to appropriate clinical staff

Support patient education by providing information about available therapies and health optimization options

Uphold all confidentiality, compliance, and HIPAA standards

Meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

Collaborate with teammates through digital tools such as Microsoft Teams to ensure efficient workflow and communication

Qualification

Certified Medical AssistantEHR systemsMedical terminologyTelehealth platformsMicrosoft TeamsPatient-focused approachCommunication skillsTeam-orientedFlexibility

Required

Certified Medical Assistant (CMA) – required

3 years of experience in a healthcare environment

Strong understanding of medical terminology, lab testing, and treatment workflows

Exceptional written and verbal communication skills—clear, professional, and compassionate

Proficient in EHR systems, telehealth platforms, and Microsoft Teams

Ability to collaborate within a fast-paced, team-driven environment that demands flexibility, and the ability to manage multiple responsibilities in a changing workflow

Highly flexible and team-oriented, with the ability to adapt to changing needs and priorities

Compassionate, patient-focused approach with a commitment to quality care

Ability to work independently and adapt to evolving technologies and processes