Signet Jewelers · 13 hours ago
District Manager - Zales - Louisiana and Mississippi Area
Biloxi, MS
Full-time
Onsite
Senior Level
5+ years expSignet Jewelers is a purpose-driven company that celebrates individuality and empowers its employees to help customers express love. The District Manager for Zales is responsible for overseeing multiple store managers in the Louisiana and Mississippi area, focusing on leadership, team development, and strategic growth to enhance business performance.
E-Commerce PlatformsJewelryRetail
Responsibilities
Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district
Communicates performance expectations and ensures all team members understand the impact of their performance on company success
Monitors progress and learning of team members and evaluates performance against standards
Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development
Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives
Assesses district to determine the talent necessary to drive results
Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives
Ensures accuracy of employee data in system records
Ensures a compelling onboarding experience for all team members which includes the creation of wholistic training plans based on insights from business reporting, customer feedback and personal in-store observations
Ensure all team members in the district complete the required training and education to ensure compliance with all risk management initiatives
Support strategic growth objectives through the recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged and performing team of talent that supports our business
Drive technology adoption through active engagement, monitoring, and coaching
Monitor the quality of execution of other communication vehicles such as Voice of Customer
Build a bench of future leaders through skill development, coaching, and leadership development and creating growth and succession planning opportunities within the organization
Assure that the Company’s diversity, equity and inclusion initiatives and culture are maintained and goals are attained through pro-active involvement in the recruiting, selection and promotion process
Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards
Uses available resources to plan effective strategies and develop action plans by using all reporting resources
Implements initiatives that will change behaviors to produce results
Interprets and implements company policies and procedures and directs and plans the activities of the assigned region to ensure continuing operations, to maximize returns on investments, and to increase productivity
Serve as an advisor and subject matter expert to assigned district and various areas of our business
Interacts with all levels of the organization to manage the business
Serve as a brand ambassador
Demonstrate a passion for caring as evidence by interactions with team members, guests, families, vendors, and business partners
Communicates directly with departmental representatives within the Store Support Center to provide feedback, make recommendations, ask and answer questions, foster an environment of open communication and accomplish shared objectives
Works with Signet DMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives
Build mutual trust and foster collaboration among business peers and partners
Promote and reinforce corporate expectations for brand, culture, and performance
Coaches the SM and/or team members to instill understanding of brand image and standards
Ensures consistent representation of the brand in customer interactions and execution of store visuals and marketing
Sets actionable goals for self and others that define long term success
Visits stores to validate understanding and application of procedures, initiatives, and policies against brand image and expectations
Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results
Asks questions to ensure full understanding of strategy and process and ensures the team understands how the goals will be achieved
Visits stores to identify successes and opportunities for improvement
In partnership with the SM, recognizes strengths and identifies the root cause of operational and team issues
Coaches SM and/or team members address and correct
Participate in the resolution of customer and team member complains and T.I.P.S. calls and collaborates with internal legal counsel as appropriate to resolve legal and litigation issues with goal of reducing expenses for the company
Closely monitor the operating and financial results against plans and budgets
Responsible for compliance with Company policies and practices
Conducts self in a manner that will merit the goodwill and respect of customers and fellow employees
Adheres to and ensures compliance of all employees to the Company’s Standards of Conduct and Business Ethics
Be a strategic influence in the growth and development of our organization through thought leadership, urgency in responsiveness, urgency of appropriate action, demonstrating respect and compassion and conducting oneself with the highest degree of honesty and integrity in every interaction
Provide quality input into the sales, profit, and capital budget planning processes
Identify trends and opportunities by identifying competitive threats and available resources to plan effective strategies and develop actions plans by using all reporting resources
Implements initiatives that will change behaviors to produce results
Performs additional duties and projects as assigned
Qualification
Required
Bachelor's Degree required or comparable job experience
Must have a valid Driver's License and proof of insurability
At least 5 years relevant experience
Multi-site business operations experience
Must have recent 2+ years' experience managing a multi-site team
Minimum 4 years' management experience leading department including hiring, developing, motivating, and directing people as they work
Ability to lead others to implement strategies and processes to accomplish business results
Demonstrated enthusiasm and commitment to change processes
Ability to understand operational and financial reports and interpret data to create improvement plans
Computer literate with advanced proficiency in MS Office and other related business, technology, and communication tools
He/she should possess advanced presentation skills to train, develop and engage their direct reports in-person as well as virtually
Possess strong interpersonal skills to build relationships of trust and respect with their direct reports and business partners
Strong problem solving and conflict management skills to support internal and external customers
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text
Position requires travel up to 80% of the time for business purposes
Flexibility
On call 24 hours a day, seven days a week
A flexible working style and an ability to work independently and with teams
Ability to maintain a high level of confidentiality
Preferred
Diamond Council of America (DCA) certified
Familiar with pertinent software applications such as Reflexis and Workday
Bilingual skills are a plus
Company
Signet Jewelers
Signet Jewelers engages in the retail sale of jewelry and watches in the United States, the United Kingdom.
10001+ employees
H1B Sponsorship
Signet Jewelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (5)
2022 (9)
2021 (17)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$625.27MKey Investors
Leonard Green & Partners
2016-08-25Post Ipo Equity· $625.27M
2008-09-11IPO
Leadership Team
J.K. Symancyk
Chief Executive Officer
Colleen Rooney
Chief Corporate Affairs & Sustainability Officer
Recent News
2025-12-30
2025-12-24
The Motley Fool
2025-12-10
Company data provided by crunchbase