Mindlance · 2 weeks ago
Customer Service Advocate II
Columbia, SC
Full-time
Onsite
Mid LevelMindlance is a company seeking a Customer Service Advocate II. The role involves providing prompt and accurate responses to customer inquiries while ensuring effective customer relations and handling non-routine inquiries that require research and adaptation.
Human Resources
Responsibilities
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries
Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries
Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management
Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed
Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards
Assist with the training of new employees and cross training of coworkers
Qualification
Required
Excellent verbal and written communication skills
Proficient spelling, punctuation, and grammar
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Standard office equipment
Preferred
Knowledge of word processing, spreadsheet, and database software
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
Company data provided by crunchbase