sam ยท 2 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$40/hr - $40/hrSam is seeking a Client Success Manager to foster post-sale relationships and ensure clients achieve meaningful outcomes through partnership and support. This role involves managing client onboarding, retention, and engagement while ensuring a high-quality client experience.
Management Consulting
Responsibilities
Own client relationships from onboarding through renewal and expansion
Lead client onboarding and ensure smooth transitions post-sale
Act as the primary point of contact for client communication and coordination
Proactively identify risks, issues, and opportunities within accounts
Partner with internal teams to deliver on client expectations and timelines
Track client health, engagement, and satisfaction metrics
Gather and share client feedback to inform improvements and decision-making
Support renewals, upsells, and long-term account growth
Qualification
Required
Experience in client success, account management, or a customer-facing role
Strong relationship-building and communication skills
Ability to manage multiple client accounts simultaneously
Experience working cross-functionally with sales, operations, or delivery teams
Strong problem-solving skills and ability to work independently
Comfort operating in fast-paced or service-oriented environments
Preferred
Experience in SaaS, services, or technology-enabled companies
Familiarity with customer success tools and CRM systems
Experience supporting renewals or expansion efforts
Customer-first mindset with strong attention to detail
Collaborative and proactive working style
Company
sam
Sam helps startups scale their workforce without scaling their headcount overhead.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase