Minor Figures · 6 days ago
Operations and Customer Relations Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $60K/yrMinor Figures is a company focused on creating innovative, plant-based products for a more delicious future. The Operations and Customer Relations Coordinator will be responsible for ensuring seamless operations, managing sales orders, coordinating logistics, and collaborating with various teams to enhance customer experience.
CoffeeFood ProcessingRestaurants
Responsibilities
Entering and communicating sales orders + Sample orders in ERP + 3rd part warehouses + Chat tool
Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers
Partnering with Global Finance to support customer debt management, review past-due accounts, and update orders as needed
Monitoring on hand inventory and allocating to orders based on priority
Facilitating Ecommerce orders- processes and relationships- including Amazon
Compiling customer feedback data to inform company strategy
Partnering with Global Marketing team on company messaging
Escalating customer feedback to the appropriate departments
Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
Designing and maintaining clear operational guides to ensure consistency of operations
Qualification
Required
Time management, prioritization and multitasking abilities
Attention to detail and accuracy
Great problem solving skills / Process Orientation
Strong communication and interpersonal skills
Quick learner
Preferred
Experience working in customer service preferred
Experience in Ecommerce preferred
Comfort and ability to work independently in a remote environment
Benefits
Health, Dental, Vision and Life Insurance plans
15 days vacation, 14 days paid holiday
Employee share options scheme, available to all full time employees.
1 day paid leave to support a cause of your choice through volunteering or activism
401(k) retirement plan with company match
Paid Parental leave policy
Flexible working to meet the needs of the role
Access to the Calm app
Flexible CoWorking Spaces across the US
Company
Minor Figures
Minor Figures is a cold brew coffee that aims to make cold brew more accessible whilst upholding the quality and values.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.23MKey Investors
Danone Manifesto Venture
2022-06-10Series Unknown
2015-02-16Equity Crowdfunding· $0.23M
Leadership Team
S
Stuart Forsyth
Chief Executive Officer
Lucy Rand
Vice President of Commercial Growth
Recent News
2025-10-21
Company data provided by crunchbase