Austin Bank ยท 13 hours ago
Relationship Manager in Creekside Park
The Woodlands, Texas, United States
Full-time
Onsite
Mid LevelAustin Bank is a financial institution seeking a Relationship Manager to enhance customer relationships and provide superior service. The role involves understanding regulatory requirements, assisting customers with loans, and developing new business opportunities.
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Responsibilities
Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions
Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally
Greets customers and provides superior customer service
Interviews applicant and requests specified information for loan applications. Pulls credit files and credit reports
Analyzes applicant financial status, credit, and property evaluations to determine feasibility of granting loans
Ensures loan agreements are complete and accurate according to policy
Corresponds with or interviews applicant or creditors to resolve questions regarding application information
Approves loan within specified limits or refers to loan committee for approval and/or prepares and sends out denials
Confers with underwriter regarding lending applications
Calls on potential or existing customers to develop new business or retain existing business. Networks with title companies, real estate offices
Works past due accounts in attempt to collect funds
Analyzes potential loan markets to develop prospects for loans
Participates with and assists senior loan officers on larger loans
Provides customers with routine platform services, such as approving checks for cashing or handling customer problems. Provides exceptional customer service
Greets customers and answers questions
Answers telephone calls taking messages, forwarding calls or providing assistance to customers
Notarizes documents
Performs property inspections and collateral assessment
Performs file maintenance
Inputs loan information on the system and completes entries. Inputs UCC filings
Prepares monthly reports
Reviews for accuracy loans already booked on the system
Prepares correspondence
Maintains/reviews VSI insurance and ticklers
Maintains established department and Bank policies, procedures, objectives and quality assurance
Enhances professional growth and development through participation in educational programs, current literature, community involvement and in-service meetings, etc
Uses professionalism, courtesy and tact in working with Bank personnel
Reports to work regularly and promptly
Maintains confidentiality at all times
Qualification
Required
Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP)
Exhibit superior customer service as an Austin Bank team member
Demonstrate high quality relationship building techniques
Participate in developing a teamwork atmosphere with co-workers
Stay abreast of company communications
Develop personal skills and capabilities through ongoing training
Uphold and safeguard the organization's values relating to ethics, integrity, and confidentiality
Interview applicants and request specified information for loan applications
Pull credit files and credit reports
Analyze applicant financial status, credit, and property evaluations
Ensure loan agreements are complete and accurate according to policy
Correspond with or interview applicants or creditors to resolve questions regarding application information
Approve loans within specified limits or refer to loan committee for approval
Confer with underwriter regarding lending applications
Call on potential or existing customers to develop new business or retain existing business
Network with title companies and real estate offices
Work past due accounts in attempt to collect funds
Analyze potential loan markets to develop prospects for loans
Participate with and assist senior loan officers on larger loans
Provide customers with routine platform services
Answer telephone calls, take messages, forward calls or provide assistance to customers
Notarize documents
Perform property inspections and collateral assessment
Perform file maintenance
Input loan information on the system and complete entries
Prepare monthly reports
Review for accuracy loans already booked on the system
Prepare correspondence
Maintain/review VSI insurance and ticklers
Maintain established department and Bank policies, procedures, objectives and quality assurance
Enhance professional growth and development through participation in educational programs
Use professionalism, courtesy and tact in working with Bank personnel
Report to work regularly and promptly
Maintain confidentiality at all times
Company
Austin Bank
Austin Bank is a bank that offers personal banking, business banking, and loan services.
Founded in 1900
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Gunnels
Sr. Executive Vice President Chief Credit Officer
Company data provided by crunchbase