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C4 Technical Services · 18 hours ago

Patient Services Representative

Minneapolis, MN

Contract

Hybrid

New Grad, Entry Level

$21/hr - $21/hr

C4 Technical Services is seeking a Patient Services Representative who will support Tactile Medical patients in a contact center environment. The main responsibility of this role is to serve as the primary contact for patients regarding the shipment of their devices, while also managing inquiries and ensuring compliance with regulatory requirements.

Information TechnologyTelecommunications

Responsibilities

Outreach to patients to process all pending product shipments

Explain and facilitate completion of appropriate forms for patients that may benefit from the financial assistance program

Provide order status updates for incoming calls from patients and sales representatives

Triage patient calls to other departments as appropriate

Enter and triage Field Experience Reports (FERs) for any service complaints or product issues

Update and maintain patient files and order information

Provide input in team meetings, make suggestions for continuous improvement and best practices

Participate in cross functional efforts internally & with sales representatives to ensure yearly shipment goals are achieved

Maintain compliance with all appropriate regulatory requirements including HIPAA

Perform other duties as assigned

Qualification

Customer service experienceFluent communication in EnglishMicrosoft Office proficiencyOrganizational skillsSelling experienceAdvanced computer skillsManage changeResults oriented