WestRock Company · 20 hours ago
Sr. Asst, Customer Service
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
3+ years expWestRock is a company seeking a Customer Service Representative (CSR) to act as a critical liaison between customers, sales, and operations teams. The role involves processing customer orders, maintaining relationships, and resolving issues while delivering excellent service.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Represent WestRock values and deliver excellent service through each interaction
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Run customized reports and share data with customers
Provide pricing, inventory availability and production schedule information to customers
Track order activity and alert appropriate staff of any potential delivery problems
Partner with Quality Manager to resolve routine customer issues
Suggest alternative products or services to meet customer needs when appropriate
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Track warehouse inventories and update customers on order status
Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
Qualification
Required
High School diploma or G.E.D
Must have 3+ years of customer service-related work experience
Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Preferred
Previous experience in manufacturing industry
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase