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Dutch Bros Coffee · 1 day ago

Director of People Technology

Tempe, AZ

Full-time

Hybrid

Director/Executive

8+ years exp

Dutch Bros Coffee is a fun-loving company that makes a difference one cup at a time. The Director of People Technology will oversee the management and optimization of HR technology platforms, focusing on Workday, to support various HR functions and enhance the employee experience. This role involves collaborating with cross-functional teams, ensuring data integrity, and leading a team of HR technology professionals.

CoffeeFood and BeverageRestaurants

Culture & Values

Responsibilities

Develop and execute a comprehensive HR technology strategy aligned with Dutch Bros’ business objectives: • Collaborate with senior leaders to identify HR technology needs and opportunities for improvement

Partner with the HR and Information Technology teams to understand and drive the strategy, roadmap and implementation of enterprise processes, data and technology changes and integration efforts

Ensure that existing HR systems are configured to support HR processes, and satisfy compliance and reporting requirements

Establish departmental and interdepartmental procedures to improve operational efficiencies and provide improved customer service

Partner with HR leadership to understand business needs and align Workday HCM functionality with strategic HR initiatives

Ensure strong data integrity and develop key metrics to measure performance and customer satisfaction: • Assure systems, processes and resources support Dutch Bros internal and external audit needs (SOX, Corporate Audits, and external audits), as well as ensuring compliance with data privacy regulations

Develop business requirements, configuration and testing expectation that ensure complex system issues are resolved timely

Manage the integration of Workday HCM with other HR systems and platforms

Establish and maintain robust data governance practices within Workday

Implement data quality controls and regular audits to uphold the integrity of HR data

Oversee the creation of dashboards and reports that visualize key metrics related to performance and customer satisfaction. These dashboards should provide insights at both the strategic and operational levels, enabling stakeholders to make informed decisions

Ensure that the HRIS system is optimized to capture necessary data for measuring performance and customer satisfaction metrics accurately. This may involve customizing existing modules or integrating additional tools for enhanced data collection and analysis

Work closely with department heads, executives, and key stakeholders to understand their needs and objectives related to performance and customer satisfaction measurement

Foster a customer-centric environment and mindset to deliver a top-notch employee experience that drives positive, active system engagement: • Identify opportunities to streamline HR processes through self-service, automation and technology enhancements

Stay connected to industry trends and emerging HR technology offerings as well as best practices

Perform regular business process reviews, review enhancement lists, make ongoing suggestions and create plan to put into action

Lead change management efforts related to HR technology initiatives, ensuring successful adoption among colleagues and managers

Manage relationships with HR technology vendors, negotiate contracts, and oversee service-level agreements

Qualification

Workday HCMHR Technology ImplementationData AnalyticsChange ManagementProcess OptimizationStrategic PlanningTeam ManagementAnalytical skillsProblem-solving skillsCommunication skillsOrganizational skills

Required

8+ years of related HR and Payroll systems experience

Prior WorkDay experience

Highly developed problem-solving and communication skills

Experience leading and mentoring a team

Must have strong project management and software implementation experience

Strong analytical skills and excellent organization and planning skills

Credible and ethical with a clean financial, criminal, and professional history

Understands and enacts the ethical standards of a Human Resources Professional

Conscientious about timelines of assignments and quality of work produced

Must be able to handle multiple priorities in a fast-paced environment

Ability to work independently, with little supervision, and contribute positively in a team environment

Intuitive analytical skills to proactively address and identify accounting and operational issues

Human Resource Information Systems (HRIS)

Workday HCM

Data Analytics

Team Management

HR Technology Implementation

Change Management

Process Optimization

Strategic Planning

In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

Must be able to collaborate in-person with occasional impromptu in-person meetings

Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds

Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed

Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively

Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed

Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software

Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools