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Liberty Mutual Insurance · 3 days ago

Director II, Relationship Management

United States

Full-time

Remote

Lead/Staff

$137K/yr - $257K/yr

Liberty Mutual Insurance is seeking a Director II for Relationship Management to lead one of their most strategic partnerships. This role involves managing and growing a key strategic relationship, driving innovation and profitability, while collaborating with various internal teams to optimize agency performance.

FinanceFinancial ServicesInsurance

Responsibilities

Manage and Grow B2B2C: Independently manage a key strategic relationship, driving new business, profitability, and retention

Build Relationships: Cultivate strong connections across organizational levels – from frontline agents to senior leaders – adapting your communication to diverse cross-functional audiences

Champion Collaboration: Foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the Partner to achieve shared goals

Analytical Problem Solving: Conduct analyses and drive data-driven decisions from reporting; experience with PowerBI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling

Team Leadership: Collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment

Product Expertise: Have the aptitude to quickly learn Liberty’s personal lines’ products and systems, as well as the custom Partner’s sales integration

Balance Win Now and Vision: Anticipate trends and effectively prioritize tradeoff decisions with scarce resources while setting a clear direction for future needs

Qualification

Relationship ManagementAnalytical SkillsPowerBIInsurance KnowledgeNegotiation SkillsEntrepreneurial SpiritCommunication SkillsTeam Collaboration

Required

Proven experience managing complex, high-volume partner or client relationships in insurance or related industries

Entrepreneurial spirit and eagerness to learn in a fast-paced environment

Ability to work independently, prioritize competing demands, and solve problems creatively and decisively

Excellent interpersonal communication skills with the ability to adapt style for diverse audiences

Analytical skills and comfort working with data; experience using PowerBI or similar tools is required

Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable

Collaborative mindset with a passion for driving business results through cross-functional teamwork

Bachelor's degree or equivalent experience required

Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties

Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients

Excellent verbal and written communication skills