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BNY · 12 hours ago

Senior Associate, Production Services Infrastructure Support Analyst

Lake Mary, FL

Full-time

Onsite

Mid, Senior Level

4+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Senior Associate, Production Services Infrastructure Support Analyst to design, implement, and support various operating systems while also mentoring junior team members and contributing to team objectives.

Financial Services

Responsibilities

Design, implement, integrate, and support various mainframe, mid-frame, distributed, web, and PC operating systems and ancillary products

Review new and modified file transmission requests to ensure accuracy and compliance

Perform moderate to complex troubleshooting as a subject matter expert to resolve infrastructure issues

Monitor infrastructure, respond to incidents, perform routine health checks and validations after changes or significant incidents, and follow defined procedures for routine, low priority incident resolution

Escalate new or high priority incidents to second level infrastructure support

Develop, design, and implement automation for manual processes to improve efficiency

Mentor or provide guidance to junior team members as needed

Contribute to the achievement of related teams' objectives

Qualification

Infrastructure experienceAutomation developmentTroubleshooting expertiseMainframe systemsFinancial services experienceIncident responseHealth checksMentoring