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Grand Valley State University · 1 day ago

Enterprise Communications Infrastructure Engineer - Information Technology

Grand Rapids, MI

Full-time

Onsite

Mid Level

$38.91/hr - $38.91/hr

4+ years exp

Grand Valley State University is seeking an Enterprise Communications Infrastructure Engineer responsible for supporting, implementing, and optimizing critical IT infrastructure and Voice Systems. The role involves working with various stakeholders to manage communication services and ensure the proper functioning of university phone systems and cable plants.

EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Supporting, implementing, and optimizing IT infrastructure and communication services

Works with management, end users, architects, engineers and various vendors regarding application, design and installation of infrastructure and communication services

Installs, configures, maintains, supports, and optimizes all university phone systems

Installs, maintains, and repairs university cable plant. These duties will require working in tunnels and on ladders

Determines appropriate architecture, topology and transmission requirements for voice, and data cabling systems based on established departmental and industry best-practices, guidelines, and standards

Researches, evaluates, and recommends new products practices, and/or procedures related to data and communications infrastructure

Evaluates, prioritizes, and implements system modifications and upgrades

Installs, configures, and maintains UPS equipment in data-comm equipment rooms

Works ticketing system incident, request, and change management processes

Assists with day-to-day network operations and incident response

Documents work performed

Maintains accurate records of appropriate hardware settings, stating equipment location and features, as built drawings of data and telecommunication systems, and system cable records

Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications

May supervise student employees and interns

Other related duties as assigned

Deploy UCaaS physical devices and software clients to end-users

Assist with the installation and maintenance of network switches, routers, Wi-Fi equipment

Provides technical assistance and training to users to determine system needs and cost

Assists with installation and removal of servers within datacenters

Qualification

Communication infrastructure designIP TelephonyVoice systems supportWireless device configurationUPS equipment maintenanceCustomer serviceInterpersonal skillsTechnical documentationIndependent work

Required

High school graduate

Minimum of four years' experience in comprehensive design, installation, and support of communication infrastructure

Working Knowledge of IP addressing and routing

Working knowledge of personal computers

Demonstrated experience to successfully maintain positive interpersonal relationships

Demonstrated experience to successfully operate office equipment

Demonstrated experience to successfully provide quality customer service

Demonstrated experience to successfully maintain satisfactory work performance and attendance records

Possess strong verbal and written communication skills

Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others

Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc

Preferred

Bachelor's degree

Substantial experience in construction of wire plant for voice, data, and fiber

Experience with IP Telephony and UCaaS products

Experience configuring wireless devices

Experience with Zoom

Benefits

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.