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Hyundai Capital America · 13 hours ago

Recovery Associate

United States-Texas-Plano

Full-time

Onsite

Entry, Mid Level

$49K/yr - $73K/yr

2+ years exp

Hyundai Capital America is a financial services company providing vehicle financing and leasing solutions. The Recovery Associate is responsible for collecting and servicing end of term and charged off accounts, managing multiple queues, and negotiating terms to maximize recoveries.

Financial Services

H1B Sponsor Likely

Responsibilities

Collect and service end of term and charged off accounts via inbound/outbound consumer calls to collect on charged off balances

Properly document the collection effort and update customer information in the system of record

Manage multiple ends of term and charged-off account queues including deficiency, secured matured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others

Negotiate terms to maximize recoveries on accounts worked

Effectively resolve higher-risk balances

Meet or exceed collection, productivity and quality objectives while complying with internal policies and procedures

Identify and track accounts requiring repossession

Assign and follow through on out-for-repossession vehicles

Utilize various means of sip tracing to locate consumer’s contactable phone numbers and/or locate collateral

Qualification

Collections experienceMicrosoft ExcelNegotiation skillsCustomer communicationTime managementMulti-taskingPerformance coachingOrganizational skillsAttention to detailAdaptability

Required

Minimum 2-4 years related experience in a call center performing Collections, Servicing, Credit or Funding roles

High school graduate or GED equivalent

Excellent time management planning, organizational and prioritization skills

Proven ability to effectively communicate with consumers to provide clear explanation around balances and contractual obligations

Proficient with Microsoft office including intermediate level with Excel

Ability to learn and quickly adapt to multiple vendor account software and databases

Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment

Demonstrated negotiation skills to work with consumers to collect the full balance on charge off accounts or make appropriate arrangements to maximize recoveries

Proven track record with delivering seamless customer experiences

Ability to thrive in a performance coaching environment

Preferred

Bachelor's degree or equivalent work experience preferred

Benefits

Medical, Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

Company

Hyundai Capital America

Glassdoor3.5

As a captive auto finance company, we achieve success by helping our partners succeed.

Founded in 1989

Irvine, California, USA

1001-5000 employees

http://www.hyundaicapitalamerica.com/

H1B Sponsorship

Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (14)

2023 (5)

2022 (9)

2021 (4)

2020 (3)