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Fidelity Bank · 10 hours ago

Security Receptionist

Boston, MA

Full-time

Onsite

Entry Level

$40K/yr - $76K/yr

1+ years exp

Fidelity Bank is a global financial leader seeking a Security Receptionist to join their Global Security Operations team. The role focuses on delivering exceptional customer service, ensuring safety and hospitality for all visitors and associates, while adhering to security protocols.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

Responsibilities

Warmly greet and welcome visitors, creating a friendly and inviting atmosphere at our facilities while following established security procedures

Manage the visitor management system or entry log to ensure accurate records and effective security measures

Perform all building access and check-in procedures, including issuing badges for guests and employees

Maintain vigilance and promptly report any suspicious behavior or unattended objects to the security team

Identify and report potential hazards and security issues, such as spills, obstructions, or malfunctioning doors, to the appropriate Janitorial staff, Facilities Administrator, and/or Security Managers promptly

Demonstrate effective verbal communication skills and active listening abilities

Utilize life safety equipment, such as fire extinguishers, first aid supplies, and radios when required

Administer basic first aid and CPR

Perform Administrative tasks as needed

Qualification

Customer serviceVisitor managementFirst aidCPRMS Office proficiencySecurity protocolsSituational awarenessInterpersonal skillsVerbal communicationWritten communicationTeam-oriented attitude

Required

Possess 1-3 years of prior experience in a customer experience or related role

Strong interpersonal skills and keen observation abilities

Ability to perform effectively under stressful conditions

Exhibit a high level of integrity, professionalism, organization, and situational awareness with a talent for multitasking and prioritizing efficiently

Excellent verbal and written communications skills in English

Proficiency in MS Office programs and an ability to learn security-related access control software

Demonstrated adaptability to address emerging needs while fulfilling regular responsibilities related to visitor management, safety, and security breaches

Embrace a positive and team-oriented attitude

Ability to work nights, weekends, and holidays based as operational needs dictate

Exceptional communication and social skills with the ability to build strong relationships

Demonstrate traits such as integrity, dependability, responsibility, accountability, self-awareness, and a strong work ethic

Highly motivated with a can-do approach, and collaborative team-oriented problem-solving attitude