EVERYTHING BUT WATER · 3 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expEverything But Water is the largest specialty retailer of women’s swimwear and resort wear in the US. They are seeking a highly motivated Customer Service Representative to create a customer-centric environment via phone, email, and chat, supporting the company’s customer service model and operations.
E-CommerceRetail
Responsibilities
Handle incoming customer inquiries promptly and professionally via phone, chat, and email
Research and resolve delivery issues
Review new orders
Update customer profile and payment information
Enforce policies and procedures to ensure call center is running efficiently
Communicate with fulfillment center and stores to ensure proper handling of orders
De-escalation of customer complaints to ensure customer satisfaction
Support a productive work environment with a positive attitude and a dedication to providing superior customer service
Qualification
Required
High school diploma or general education degree required
1 year of call center or administrative phone experience required
Availability must include nights, weekends, and holidays
Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook)
Good organizational, prioritizing and time management skills
Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact
Ability to work well within a team environment
Ability to work independently with or without direction from supervisor
Ability to lift and move up to 10 lbs
Ability to sit for extended periods of time
Must be able to conduct phone calls for up to seven hours a day
Must be fluent in English (speak, read, write)
Must be able to provide a quiet work-from-home environment
Preferred
Some college preferred
Strong typing skills preferred; 35 WPM (words per minute) minimum
Benefits
401(K) participation
Merchandise discounts
Additional benefits for eligible Associates
Company
EVERYTHING BUT WATER
Everything But Water is an online retailer of swimwear and accessories for women.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Janet D'Anjou
Chief Financial Officer
Company data provided by crunchbase