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CVS Health · 15 hours ago

Senior Customer Service Representative - Behavioral Health

United States

Full-time

Remote

Mid, Senior Level

$18.50/hr - $38.82/hr

1+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Senior Customer Service Representative will support mental health services by handling inbound and outbound calls, assisting patients with scheduling, and performing essential administrative tasks.

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Responsibilities

Answer inbound calls and determine the purpose by actively listening to callers

Assess client needs and communicate information about available services and resources

Recognize crisis situations and escalate appropriately for clinical assistance

Research and identify potential providers and resources using internal databases

Accurately enter and document member information in the system

Collaborate with other departments to meet member needs

Make outbound calls for appointment reminders and to secure resources/services

Provide administrative support and assist with miscellaneous tasks as needed

Qualification

Behavioral Health experienceCall center experienceMicrosoft Office proficiencyEpic system experienceClient support experience

Required

1 year of experience in a social, psychological, or human service field providing client support (preferred)

1 year of experience in a call center or behavioral health environment

Proficiency with Microsoft Office applications

High school diploma or equivalent (GED) required

Preferred

Prior Epic system experience

prior Behavioral Health or Mental Health experience

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility