Westside Lexus · 4 days ago
Customer Service Administrator - Westside Lexus
Greater Houston
Full-time
Onsite
New Grad, Entry LevelWestside Lexus is a well-established automotive dealership committed to providing excellent service to its guests. The Customer Service Administrator will represent the service department by handling customer inquiries, scheduling appointments, and ensuring customer satisfaction.
AutomotiveTechnical Support
Responsibilities
Ensure that customer service needs are met
Scheduling service appointments over the phone
Resolve conflicts in person as well as over the phone
Explain invoices and charges, confirming and editing invoices if need be
Other admin duties such as submitting invoices to 3rd party companies and collecting payment
Greeting customers promptly and courteously
Fully coordinate and communicate actions with managers, service advisors, technicians and customers
Responsible for submitting accurate cash, check and credit card deposits
Generating additional business and performing outbound calls to schedule repairs, service, special ordered parts, and service recalls
Qualification
Required
Demonstrated ability to work professionally and courteously with customers and team members
A positive mindset and a passion for providing great customer service
Proficiency with multiline phone systems and computers
Ability to work in a fast-paced work environment
Organizational and time management skills
Excellent written and verbal skills
Must be able to work up to 2 Saturdays a month
Work all available shifts, between 7am – 7:30pm
Preferred
Experience in customer service
Candidates with great potential will also be considered
Benefits
Comprehensive On-The-Job Training and Opportunity for Advancement
Competitive Pay Plans
Vacation and Holiday Pay
Medical, Dental and Vision benefits
Life and Disability Insurance
401(k) Investment Plan with Employer Match
Employee Assistance Program
Education Assistance
Voluntary Benefits and much more!
Company
Westside Lexus
Westside Lexus is a car dealership and service center.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase