MAC Federal Credit Union · 16 hours ago
Teller Supervisor
Fairbanks, AK
Full-time
Onsite
Entry, Mid Level
1+ years expMAC Federal Credit Union is seeking a Teller Supervisor to oversee the daily operations of their branch in Fairbanks. This role involves leading staff, ensuring exceptional service delivery, and assisting in the development of team members while maintaining compliance with policies and procedures.
Responsibilities
Lead and supervise the staff and provide guidance, support, and coaching to ensure exceptional service delivery
Provide staff training and development, conduct morning/evening staff huddles, approve transactions and authorizations, and perform branch opening and closing procedures as required, including security checks
Handle complex member inquiries or issues and demonstrate high professionalism and problem-solving skills
Be knowledgeable of MAC’s products and services, answer inquiries, and provide accurate information to members on all types of accounts, products, and services
Develop and maintain member service standards, policies, and procedures to enhance efficiency and effectiveness
Ensure all member service activities comply with MAC’s policies, procedures, and regulatory requirements
Collaborate with other departments to address members' needs and improve the overall member experience
Foster a positive, inclusive work environment that promotes teamwork, accountability, and continuous improvement. Motivate, inspire, and promote participation in cross-selling MAC’s products and services
Perform Teller functions
Cash handling, vault balancing, and reconciliation
Assist in the Call Center, including answering escalated calls
In the absence of the Branch Manager, oversee branch operations as assigned
The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager
Qualification
Required
One year to three years of similar or related experience
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses by vendors, or job-specific skills acquired through an apprenticeship program
Supervisors/managerial responsibilities are direct or conducted through team leaders. Typically supervises 3-15 employees
Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation
Discussions involve high confidentiality and discretion, requiring diplomacy and tact in communication
General office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners
Ability to operate coin counting and cash counting machines
Basic knowledge of established teller procedures and policies
Understanding of Credit Union operations
Maintains confidentiality related to Credit Union operations and work-related information
Company
MAC Federal Credit Union
MAC FCU is a member-owned, financial cooperative committed to the encouragement of member financial well-being by providing cost-effective services, creating a source of credit for productive purposes in the spirit of the credit union movement.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Witt
Chief Financial Officer
Elizabeth Adcock, MBA
Chief Information Officer / ISO
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