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Naples Comprehensive Health - NCH · 1 day ago

IT Consultant Provider Resource & End User Training Svcs

Naples, FL

Full-time

Hybrid

Mid Level

3+ years exp

NCH is an independent, non-profit healthcare system delivering comprehensive care and is seeking an IT Consultant Provider Resource & End User Training Services. This role focuses on the management and support of SER master files, ensuring seamless onboarding and configuration for providers while collaborating with various operational departments.

Health CareMedical

Responsibilities

Assigned areas include but are not limited to Epic SER records and enrollment for EUTS

Administers the role-based access control model and is responsible for creating and modifying accounts for moves, adds, or terminations to various applications

Ensures the confidentiality, integrity, and availability of systems and data

Administer, manage, and support the Standards, Guidelines and Procedures for all SER management and EUTS across various systems and Epic integration

Complete tasks, review configurations, and perform system maintenance. Serves as an escalation contact for upgrades and services for reported issues or for assigned projects

Recommend process and system improvements to gain efficiency and accuracy

Collaborate closely with Access Identity Management, Human Resources and Medical Staff office

Collaborate closely with EUTS

Performs routine audits and reports findings to IT leadership

Identifies issues, incidences, and breaches. Works with IT leadership to ensure remediation and mitigation of said issues

Prepares training programs and measures the effectiveness of SER records

Work closely with training teams to ensure accurate enrollment of users in training sessions

Maintain data integrity for training rosters and completion records

Work closely with training teams to ensure accurate scheduling and enrollment of users in training sessions

Maintain data integrity for training rosters and completion records

Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors

Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily

Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications

Participates in ongoing support and maintenance of existing systems and applications

Performs after-hours maintenance as required

Creates and maintains detailed technical documentation for assigned systems and processes

Provides on-call coverage as deemed appropriate

Identifies and escalates production-critical issues to appropriate IT team members and leaders

Use ticketing system to log and monitor tickets. Participates in projects as deemed appropriate by IT leadership

Evaluates and corrects issues involving configuration of applications

Participates in Disaster Recovery planning, implementation, and testing

Qualification

Epic certificationRole-based access controlIT healthcare experienceInformation technology optimizationTechnical documentationMicrosoft Office SuiteComputer knowledgeVerbal communicationWritten communicationProblem-solvingAttention to detailSelf-motivated

Required

Minimum of a bachelor's degree in business, Technology, or related field

Minimum of 3 years of relevant IT or Healthcare experience in assigned area required

Epic and/or third-party vendor certification(s)/accreditation(s) for assigned scope of responsibilities must be successfully obtained within 30 days of completing required first-available classes

Excellent verbal and written communication skills are required

Ability to solve complex problems in a timely manner

Accurate with good attention to detail

Ability to work under own initiative / self-motivated

Experience with information technology optimization

Dexterity to learn new systems and programs rapidly

Must keep current on industry trends

Must have the ability to work nights and weekends as needed to support the business

Must have the ability to travel between locations

Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio)

Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

Preferred

Prefer experience with role-based access control

Company

Naples Comprehensive Health - NCH

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Naples Comprehensive Health (NCH) is an Advanced Community Healthcare System™ in Naples, Florida, serving Southwest Florida with premier routine, critical, and specialty care.

Founded in 1953

Naples, Florida, USA

1001-5000 employees