DV Trading LLC ยท 12 hours ago
Client Platforms Engineer
Chicago, IL
Full-time
Onsite
Mid Level
$100K/yr - $130K/yr
3+ years expDV Trading LLC is a proprietary trading firm headquartered in Chicago, seeking a highly motivated Client Platforms Engineer to join their IT support team. This role focuses on providing exceptional technical support to end-users, ensuring smooth IT service operations, and delivering top-notch customer service.
Trading Platform
Responsibilities
First Point of Contact: Acting as the first point of contact for IT, you will be the point person for all issues and requests from end-users via phone, tickets, email, Slack, or in-person. You will ensure that all requests are acknowledged, logged, prioritized, and properly routed in our ticketing system
Technical Troubleshooting: Identify and diagnose hardware, software, and application problems. Resolve issues efficiently or escalate to the appropriate team for further investigation
Incident Management: Follow established procedures for incident management, ensuring timely and accurate resolution of technical problems while keeping the end-users informed of progress
Request Fulfillment: Handle service requests such as password resets, software installations, access permissions, and hardware configurations in a timely and efficient manner
Documentation: Maintain accurate records of all service desk interactions, including incidents and service requests. Document solutions and create knowledge base articles to facilitate self-service
IT Asset Management: Assist in managing IT assets, including inventory, tracking, and allocation of hardware and software licenses
Continuous Improvement: Actively participate in ongoing training and development to enhance technical skills and keep abreast of emerging technologies and best practices. Propose process improvements to enhance service delivery
Customer Service: Provide exceptional customer service, demonstrating strong interpersonal skills and empathy while dealing with end-users
Communication: Communicate effectively with both technical and non-technical stakeholders, translating technical concepts into understandable language
Team Collaboration: Collaborate with other IT teams to resolve complex technical issues and ensure smooth coordination in handling IT projects
Qualification
Required
3+ years of experience as a Service Desk Engineer or similar role in an IT support environment
Solid knowledge of IT fundamentals, including operating systems (Windows, macOS, Linux), software applications, hardware, and networking concepts
Familiarity with service desk ticketing systems and incident management procedures
Experience with endpoint management solutions such as: SCCM, Intune, Jamf
Strong problem-solving and analytical skills with a keen eye for detail
Excellent communication and interpersonal skills with a customer-oriented approach
Ability to work well under pressure and manage multiple tasks simultaneously
Willingness to work on-call rotation, including weekends and holidays, to ensure 24/7 coverage
Ability to work in our Chicago office 5 days a week
Benefits
Discretionary bonus opportunity
Company
DV Trading LLC
Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350+ people operating throughout North America and in Europe.
201-500 employees
H1B Sponsorship
DV Trading LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (5)
2022 (9)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Jared Vegosen
Co-Founder
Recent News
2025-11-25
2025-03-14
Company data provided by crunchbase