Tekmetric · 22 hours ago
Customer Onboarding Manager - Marketing
Houston, Texas
Full-time
Hybrid
Entry Level
1+ years expTekmetric is a cloud-based platform designed to assist auto repair shops in improving their operations and customer service. The Customer Onboarding Manager - Marketing will be responsible for guiding customers through the onboarding process, ensuring they understand the platform's capabilities and best practices.
AutomotiveSaaSSoftware
Responsibilities
Become a Tekmetric Marketing Product Expert
Develop a deep understanding of the industry we serve and marketing efforts commonly utilized at shops
Host onboarding calls in a group environment, while ensuring each customer is on track for launch
Clearly communicate account setup requirements and expectations with customers
Educate customers on Tekmetric Marketing capabilities, and best practices to simplify adoption and align expectations
Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience
Collaborate with the sales, customer success, operations, support and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Qualification
Required
1-2 years' experience in Customer Onboarding or a customer facing function
Team player mentality
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization
Work closely with the Customer Success team to solve problems collaboratively
Preferred
Bachelor's degree
Benefits
Enjoy the flexibility of remote work
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.
Company
Tekmetric
Digital vehicle inspections, repair orders, inventory, job progress, customer communication, & much more.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.64MKey Investors
Susquehanna Growth Equity
2022-03-16Private Equity
2018-08-28Series Unknown· $1.14M
2016-01-01Seed· $0.5M
Leadership Team
Taylor Fuqua
CTO
Aaron Szafran
Partner Manager
Recent News
2025-11-13
2025-11-10
Company data provided by crunchbase