Confidential ยท 1 day ago
Chief Operating Officer
United States
Full-time
Remote
Director/Executive
$180K/yr - $200K/yrConfidential is a global executive search and leadership advisory firm that helps organizations attract and develop leaders worldwide. The Chief Operating Officer (COO) will oversee global operations across product innovation, client success, and international people leadership, ensuring exceptional service delivery and operational excellence.
Marketing & Advertising
Responsibilities
Oversee global client delivery operations to ensure consistent and exceptional experiences across all engagements
Build and manage processes that support seamless execution of executive search, leadership advisory, and consulting work
Monitor engagement performance, timelines, and deliverable quality across offices and regions
Partner with leadership to resolve client issues quickly and proactively
Develop and refine account management frameworks that improve retention and strengthen long term client partnerships
Lead initiatives to expand and evolve the firm's service offerings, including new product development and enhancement of current services
Drive continuous improvement in search execution, leadership consulting, and operational methodologies
Collaborate with internal teams to test, refine, and roll out new tools, processes, and delivery standards
Ensure the firm stays competitive through innovation, quality assurance, and operational efficiency
Evaluate market needs and work with leadership to build offerings that align with global trends in talent, leadership, and organizational performance
Champion the adoption and deployment of AI technologies for internal tooling and external advisory applications
Lead and support global teams across multiple countries and time zones
Build a culture of continuous feedback, development, and accountability
Partner with HR and leadership to improve onboarding, role clarity, and capability development
Support performance management, coaching, and professional growth for partners
Strengthen communication and alignment between regions, ensuring a cohesive and collaborative global culture
Qualification
Required
Significant leadership experience in operations, professional services, consulting, technology, or executive search
Proven success leading global teams and managing multi-country operations
Experience building scalable processes and overseeing service delivery
Strong analytical skills and ability to interpret data to guide decisions
Demonstrated capability to lead innovation and support product development
Strong interpersonal skills with a collaborative leadership style
Bachelor degree required
Preferred
Advanced degree preferred
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) with company matching
Flexible PTO
Paid Holidays
Volunteer Time Off
Company
Confidential
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Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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