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SimCorp · 14 hours ago

Senior Customer Support Consultant

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

CAD$66K/yr - CAD$91K/yr

1+ years exp

SimCorp is a leading provider of integrated investment management solutions in the FinTech sector, committed to innovation and client success. The Senior Customer Support Consultant will provide expert guidance and support to clients, helping them navigate complex financial software and ensuring optimal use of SimCorp's products.

Financial ServicesFinTechSoftware

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Respond to optimization, risk analysis, attribution, and risk modeling questions from clients. Provide structured and custom training for new and existing clients

Assist clients in translating their portfolio construction strategies into Axioma products, while providing helpful insights into Axioma’s innovative methods

Assist Sales Team members in creating proof-of-concept analysis via portfolio analysis and product demonstrations

Provide specialized guidance during evaluations of SimCorp's software products including initial training, day-to-day usage questions, and by supporting the Sales and Product Specialists teams during client trials

Assist sales organization as necessary to facilitate effective client retention and new business development

Collaborate with senior Global Support staff and other SimCorp resources in responding to advanced client inquiries

Qualification

Master's in FinanceRisk analyticsPortfolio constructionCoding languages RCoding languages PythonProblem solvingClient teachingWritten communicationOral communication

Required

Master's in Finance, Quantitative Finance, Financial Engineering, Economics, or 1-2 years relevant work experience with a related undergraduate degree

Proficient written and oral communication skills

Knowledge with or experience with multi asset class securities (equity, fixed income, FX, and derivatives)

Solid educational foundation in math and statistics, familiar with linear and non-linear methods of interpretation in market theory and quantitative disciplines of risk analytics / portfolio construction

Proficient computer skills and experience with coding languages (R, Python preferred, Java)

Skilled at problem solving and quickly identifying problem resolution for clients

Commitment to assisting and teaching clients how to benefit from SimCorp products

Benefits

Flexible working hours

Hybrid workplace model

Annual discretionary bonus

Health and dental care

Time off

Group RRSP/TFSA

Company

SimCorp

Glassdoor4.0

SimCorp is a provider of investment management software solutions and services for the global financial industry.

Founded in 1971

Copenhagen, Hovedstaden, DNK

1001-5000 employees

http://www.simcorp.com

H1B Sponsorship

SimCorp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2022 (2)

2020 (2)