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KeyBank · 15 hours ago

Senior Specialist (ATM Ops Support)

Albany, NY

Full-time

Hybrid

Mid, Senior Level

$20.19/hr - $30.77/hr

3+ years exp

KeyBank is seeking a Senior ATM Operations Support Specialist responsible for overseeing the efficient operation, maintenance, and support of ATM networks. This role involves managing technical issues, coordinating with vendors, and ensuring compliance with security standards to maintain high availability of ATM services.

Banking

Responsibilities

ATM Network Management: Monitor and maintain ATM systems to ensure optimal performance and uptime

Technical Support: Provide advanced troubleshooting and resolution for hardware, software and connectivity issues

Vendor Coordination: Liaise with ATM manufacturers, service providers, and network partners to resolve escalated issues and implement upgrades

Compliance & Security: Ensure ATMs comply with regulatory requirements, security protocols, and industry standards

Process Improvement: Identify opportunities to streamline operations, reduce downtime, and enhance customer experience

Reporting & Analysis: Generate and analyze performance reports, transaction data, and incident logs to identify trends and recommend solutions

Project Support: Assist in ATM deployment projects, including installation, configuration, and testing of new machines or software updates

Training and Mentorship: Provide guidance and training to junior team members on best practices and troubleshooting techniques

Qualification

ATM Network ManagementTechnical SupportVendor CoordinationCompliance & SecurityProcess ImprovementReporting & AnalysisCustomer ServiceBack-office OperationsGemba KaizenRisk ManagementProblem SolvingEffective CommunicationCollaboration

Required

High School Diploma or GED (required)

Minimum 3 years of operations experience (required)

Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations

Extensive experience with customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner

Working knowledge of back-office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management

Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations

Extensive experience with the importance of meeting or exceeding established targets; ability to drive critical activities to completion

Extensive experience in understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision

Extensive experience with approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Extensive experience with the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes

Extensive experience with understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development

Extensive experience with successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change

Extensive experience with collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner

Extensive experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations