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Confidential Careers · 6 days ago

Office Manager/Director of Operations

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

$62K/yr - $70K/yr

Confidential company is seeking an Office Manager/Director of Operations who can lead operations, guide teams, and support patients in understanding their treatment options. The role involves overseeing daily operations, enhancing patient communication, and fostering a positive culture within the practice.

Human ResourcesRecruiting

Responsibilities

Lead daily huddles and departmental meetings to align goals, reinforce standards, and assess progress

Coach, mentor, and develop team members to operate at a high level of accountability and professionalism

Address patient and team concerns with confidence, empathy, and solution-focused leadership

Foster a positive, energetic, and patient-focused culture that reflects the values of the practice

Oversee daily operations including scheduling flow, staffing coordination, payroll support, onboarding, and supply purchasing

Partner with financial leadership to monitor Accounts Receivable and operational trends

Track performance metrics, identify opportunities for improvement, and implement action plans

Ensure office systems, equipment, and technology are maintained and functioning efficiently

Serve as the primary point of contact for patients regarding recommended treatment plans

Clearly present treatment options, timelines, and financial arrangements in a way that is confident, compassionate, and easy to understand

Help patients move from uncertainty to clarity by addressing questions and removing barriers to care

Collaborate closely with the doctor and clinical team to ensure treatment recommendations are communicated consistently and effectively

Support scheduling strategies that convert diagnosed treatment into completed care

Lead the overall patient experience from first contact through treatment completion

Ensure patients feel informed, supported, and confident in their care decisions

Identify opportunities to improve patient flow, communication, and follow-through

Support sustainable growth by aligning operations, scheduling, and treatment coordination

Qualification

Operations leadershipPatient communicationTeam leadershipTechnology proficiencyOrganizational skillsTime-management skillsProfessionalismVerbal communicationWritten communicationCoachable mindsetGrowth-oriented mindset