LaunchDarkly · 6 hours ago
Senior Field Operations Manager, Growth + EMEA
United States
Full-time
Remote
Senior Level, Lead/Staff
$136K/yr - $187K/yr
8+ years expLaunchDarkly is looking for a Senior Field Operations Manager to support their Global Growth sales organization. The role involves building relationships with sales leadership, improving operational processes, and ensuring reliable execution across various sales functions.
Developer ToolsDevOpsSoftwareTest and Measurement
Responsibilities
Serve as the Voice of the Field & Strategic Business Partner
Build trusted relationships with sales leadership, frontline managers, and their teams to deeply understand day-to-day challenges, friction points, and operational needs
Synthesize qualitative field feedback with quantitative signals to form an independent, balanced point of view
Identify patterns and themes across the field and translate them into clear problem statements, recommendations, and business impact for GTM leadership
Support leadership through pre-briefs and post-briefs by highlighting risks, opportunities, and focus areas tied to pipeline health and execution
Ensure two-way communication by helping the field understand the “why” behind process decisions, operating changes, and prioritization tradeoffs
Drive Operational Excellence & Core Sales Operating Rhythms
Partner with sales leadership to reinforce and maintain operating rhythms across forecasting, pipeline inspection, deal reviews, and business reviews
Help ensure forecasting is planful and disciplined by supporting pre-work, risk identification, and follow-through during deal inspection and forecast calls
Diagnose pipeline health by assessing quality vs. quantity, focus vs. capacity, and translating insights into actionable guidance for managers and reps
Operationalize core sales processes (e.g., opportunity management and inspection standards) within weekly and monthly rhythms
Clarify purpose, inputs, and expected outcomes for “run-the-business” activities to reduce duplication and improve execution quality
Partner Cross-Functionally to Enable Reliable Execution
Work closely with Sales Enablement to ensure programs are implemented smoothly, reinforced through managers, and adopted consistently in the field
Partner with RevOps and Systems teams to translate field pain points into clear, actionable system or process requirements
Support major tool and process rollouts by helping define field readiness, sequencing, and adoption risks
Collaborate with Marketing and Campaign teams to improve campaign follow-up reliability, including ownership, timing, and tooling expectations
Serve as a first-line escalation point when sales processes or workflows break, routing issues to the appropriate owner and ensuring closure
Measure, Inspect, and Improve Operational Performance
Track key performance indicators related to pipeline health, forecast accuracy, and execution quality to identify trends and risks
Use data and field insight to inform recommendations, prioritize improvements, and refine workflows over time
Document and scale best practices across regions while allowing for regional nuance
Continuously refine field guidance based on performance data, leader feedback, and observed execution gaps
Support Business Reviews, QBRs, and Leadership Readouts
Support preparation for quarterly and monthly business reviews by helping clarify focus areas, storyline, and key metrics
Synthesize themes, risks, and action items from reviews into durable artifacts and clear follow-up plans
Ensure review outputs translate into next-step priorities and operating adjustments, not just presentations
Qualification
Required
8+ years of experience in field operations, revenue operations, sales programs, enablement, or a related GTM role
Experience supporting Growth, Corporate, Mid-Market, SMB, or other high-velocity sales teams
Strong understanding of sales processes, opportunity management, and inspection frameworks
Hands-on experience partnering with sales managers and leaders on forecasting, pipeline health, and deal execution
Firsthand experience in sales or as an SDR in a SaaS environment
Experience working with Salesforce, Gong, forecasting workflows, and enablement platforms (e.g., Highspot, Saleshood, or similar)
Strong project management, organizational, and communication skills
Comfortable managing multiple priorities in a fast-moving, evolving environment
Experience partnering cross-functionally with Enablement, RevOps, Marketing, Product Marketing, and Data & Insights teams
Benefits
Restricted Stock Units (RSUs)
Health, vision, and dental insurance
Mental health benefits
Company
LaunchDarkly
LaunchDarkly is a feature management platform that allows software development teams to deliver to their customers.
501-1000 employees
H1B Sponsorship
LaunchDarkly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$330.3MKey Investors
Lead Edge CapitalBessemer Venture PartnersRedpoint
2021-08-10Series D· $200M
2020-01-16Series Unknown· $54M
2019-03-13Series C· $44M
Leadership Team
Edith Harbaugh
Chief Executive Officer
John Kodumal
CTO and Cofounder
Recent News
2026-01-02
Alchemist Accelerator
2026-01-02
2025-12-29
Company data provided by crunchbase