Daiohs First Choice · 1 day ago
Customer Service Supervisor
Norcross,GA,US
Full-time
Onsite
Mid LevelDaiohs First Choice is a company that has been delivering premium coffee experiences to businesses across the U.S. for nearly 50 years. They are seeking a Customer Service Supervisor to oversee the customer service team, ensuring high-quality support and addressing escalated issues while fostering a positive team environment.
Responsibilities
Support customer service representatives, providing guidance and assistance as needed
Facilitate training and onboarding for new customer service representatives
Provide ongoing training in operating procedures including lock out/tag out
Monitor team performance
Respond promptly to customer orders and inquiries via phone, email, and other communication channels
Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion
Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software
Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries
Dispatches Service Technicians to respond to repair calls and coordinates service installations
Communicates sales leads to appropriate branch personnel
Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure
Solicits sales from customers during promotions
Complies with all Daiohs policies, including but not limited to those contained in the Company’s Employee Handbook
Support the collections process by contacting customers about overdue balances and coordinating payment arrangements
Maintain accounts receivable over sixty (60) days and attrition at five (5) percent or less
Processes payments to customer accounts accurately and timely
Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence
Keeps records of customer interactions, processes customer accounts, and files documents
Collaborates with the accounting team to prepare routine reports and maintain compliance with financial policies
Other duties and responsibilities as assigned
Qualification
Required
High school diploma or equivalent
Excellent verbal and written communication skills
Strong interpersonal skills
Strong computer skills
Excellent customer service skills
Strong analytical and analyzing skills
Supervision of office tasks
Benefits
401(k) and company matching
Medical, Dental and Vision Insurance
Employee Assistance Program
Flexible Spending Account
Life insurance
Paid vacation and sick time
9 paid holidays
Company
Daiohs First Choice
We make you the office hero with complete offerings for your workplace kitchen and break room, customized to your people, culture and location.
Founded in 1987
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase