Transcarent · 1 day ago
Intake Coordinator II
United States
Full-time
Remote
Entry, Mid Level
$22/hr - $22/hr
2+ years expTranscarent is a company focused on delivering personalized health and care experiences. The Intake Coordinator II will provide exceptional support to members seeking surgical care, manage inbound calls, and educate members about the services offered, ensuring a high level of member satisfaction.
Health CarePersonal HealthSoftware
Responsibilities
Answering calls in a high volume, fast paced environment
Proactively communicate 2nd.MD benefits and the value of our service to members
Telephonic Intake and medical triage to the appropriate nurse team member
Assign electronic case requests to appropriate nurses based on the member's medical concern or diagnosis
Offer guidance to members regarding their health plan resources
Activate new member accounts, reset account passwords, and input/update necessary member information into our database
Manage an active inventory of requests with timely follow-up
Assist 2nd.MD specialists with account concerns
Effectively navigate multiple internal systems and processes to obtain appropriate data
Perform outbound calls to members who attend 2nd.MD informational webinars
Maintain 2nd.MD email distribution lists to ensure you respond to members in a timely manner
Verify member eligibility utilizing Health plan carrier databases
Distribute cases amongst the Personalized Local Support team
Distribute cold call referrals to the Health Advocate team
Collaborate closely with the client management and engagement team to better prepare for new client onboarding and client communication campaigns
Collaborate closely with the Monitor team to troubleshoot member and 2nd.md specialist tech issues
Collaborate closely with the scheduling team regarding 2nd.MD specialists or member consultation concerns
Meet team/personal qualitative and quantitative targets
Qualification
Required
Ability to navigate through multiple technology platforms
Communication Skills
Time Management
Organization
Attention to Detail
Quality Focus
Professionalism
Productivity
Documentation Skills
Critical Thinking
Customer Services Skills
Data Entry Management
Interpersonal Skills
High level of professionalism
Excellent verbal, written, and interpersonal communication skills
Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction
A designated, distraction-free home office space with ability to hard wire connect to high-speed internet (no Wi-Fi)
Preferred
Certified Medical Assistant preferred
2 + years of professional experience in a medical office setting
Benefits
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Company
Transcarent
Transcarent is a provider of a healthcare platform that facilitates improved outcomes and cost-effective decisions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$905M2025-04-08Series D· $481M
2024-05-02Series D· $126M
2022-01-11Series C· $200M
Leadership Team
Glen Tullman
Chief Executive Officer
Praful Kaul
Chief Technology Officer
Recent News
2025-12-31
2025-11-20
Company data provided by crunchbase