Ambry Genetics · 9 hours ago
Billing Support Representative I, Remote - PST
United States
Full-time
Remote
Entry Level
$21/hr - $26/hr
1+ years expAmbry Genetics is a company that specializes in genetic testing and support services. They are seeking a Billing Support Representative I to serve as the primary contact for billing inquiries from patients, clients, and payors, providing assistance with billing-related issues and ensuring timely support.
Health CareHealth DiagnosticsMedical
Responsibilities
Provide support to clients and patients in a timely and professional manner
Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
Review, identify, and process documents appropriately
Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
Demonstrate the following skills and abilities:
Organize and attach documents to its corresponding case
Real-time direct client communication
Inter-departmental communication and coordination
Preliminary billing and insurance knowledge
Communicate intermediate knowledge of Ambry products and systems to internal teams
Other duties as assigned
Qualification
Required
1+ years of experience in billing support
Possesses a high school degree or higher
Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
Excellent telephone and communication skills
Capable of excelling within a team environment
Capable of accomplishing workload and additional projects with no supervision
Ability to communicate effectively
Attention to detail
Ability to prioritize work
Working knowledge of standard office equipment (printers, fax machines, phone systems, office software and internet)
Flexibility regarding job assignments
Working knowledge of Microsoft Office, Google Chrome, and internet usage required
Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Certificates, Licenses, Registrations- none required
Preferred
Bachelor's degree preferred, but not required
Salesforce or other case management software preferred
Benefits
Short-Term Incentive Plan with the target at 3% of your annual earnings
Company
Ambry Genetics
Ambry leads in clinical genetic diagnostics and genetics software solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-11-06Acquired
2017-10-19Series Unknown
Leadership Team
Tom Schoenherr
Chief Executive Officer (CEO)
Mike Martinson
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase