Total Quality Logistics ยท 18 hours ago
Claims Representative
Cincinnati, OH
Full-time
Onsite
New Grad, Entry Level
$17.50/hr - $22/hrTotal Quality Logistics is a leader in the logistics industry, and they are seeking a Claims Representative to manage cargo claims from start to finish. The role involves investigating claims, managing documentation, and ensuring efficient resolutions while maintaining customer relationships.
Freight ServiceLogisticsTransportation
No H1B
Hiring Manager
Hannah Nutley
Responsibilities
Investigate reported cargo claims and determine validity
Manage documentation, submission, and communication for each claim in your portfolio
Follow up with carriers, insurance partners, and internal and external customers to drive timely resolutions
Gather all required documents and information to file, review, and resolve claims
Serve as the point of contact for internal teams and external partners regarding claim status
Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
Work with Accounting and Collections teams to resolve carrier and customer accounting issues related to claims
Qualification
Required
You're highly detail-oriented with a strong focus on accuracy
You communicate clearly and professionally
You have solid problem-solving and investigation skills
You make sound decisions independently while collaborating closely with your team
You bring a customer-first mindset and build strong relationships
You're comfortable working in a fast-paced environment with changing priorities
You have some professional experience in an office environment, customer service, claims, or insurance
Benefits
Health, dental and vision coverage
401(k) with company match
Employee discounts
Financial wellness planning
Tuition reimbursement
Company
Total Quality Logistics
The logistics industry is a $500 billion market.
Founded in 1997
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Poulos
Chief Operating Officer
Chris Brown
Chief Legal Officer
Recent News
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