Apply on Employer Site

California Franchise Tax Board · 3 days ago

Collection Supervisor

Sacramento, CA

Full-time

Hybrid

Mid, Senior Level

$8,056/mo - $10,583/mo

California Franchise Tax Board is seeking a Collection Supervisor to lead a team in the Business Entities Early Collection Unit. The role involves supervising tax compliance personnel and participating in operational changes to resolve work-related issues.

GovernmentNon ProfitTax Preparation

Responsibilities

Supervises tax compliance personnel in a BE office collection group

Participates as a team leader and team member in the operational change process to identify and resolve work-related issues

Has final responsibility for all productivity and product quality within their assigned areas

Qualification

Accounts Receivable ManagementLeadership skillsProject managementAnalytical skillsSupervisory experienceNegotiation skillsTeam buildingStaff developmentDiversity awarenessChange managementBusiness improvementFranchise Tax Board knowledgeBusiness Entity lawsOrganizational skillsTime managementInterpersonal skillsConflict resolutionCommunication skillsCreative problem solvingFast-paced environment

Preferred

Demonstrated strong organizational, time management, planning and program management skills

Demonstrated effective leadership skills, including the ability to inspire, motivate, mentor, and build teams

Independent and self-motivated with an emphasis on getting the job done

Demonstrated accountability for results

Demonstrated ability to use good judgment

Demonstrated excellent interpersonal skills and ability to work collaboratively with all levels of staff and management department-wide

Demonstrated experience communicating with internal and external stakeholders

Demonstrated ability to create and maintain a positive, productive, and creative work environment that engages employees

Demonstrated ability to manage change, priorities, and deadlines and make effective decisions

Demonstrated ability to manage and resolve conflicts

Demonstrated flexible decision-making and creative problem solving skills

Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise

Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive

Experience working in a contact center

Demonstrated knowledge of Accounts Receivable Management (ARM) Division operations and collection program experience

Strong analytical and negotiation skills

Ability to manage diverse workgroups in a fast-paced environment

Ability to effectively present ideas and information both orally and in writing

Knowledge and experience in project management practices

Supervisory experience and/or lead experience

Ability to identify and manage business improvement changes, including technology solutions

Experience providing feedback and developing staff

Experience or knowledge of Franchise Tax Board's (FTB) collection systems

Knowledge of Business Entity (BE) laws, Revenue and Taxation Code (R&TC), policies, and procedures