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State of Colorado · 2 hours ago

(Auraria) Operations Coordinator

Denver, CO

Full-time

Onsite

Entry, Mid Level

1+ years exp

The State of Colorado is seeking an Operations Coordinator for the Auraria Campus, which serves a large student and faculty population. The Operations Coordinator will oversee daily operations within the Parking & Transportation Services department, manage staff, and ensure compliance with regulations while providing excellent customer service.

AssociationHealth CareNon Profit

Responsibilities

Directly supervise Parking & Transportation Specialist and student employees

Provide onboarding, training, and ongoing coaching to ensure staff adhere to policies and perform consistently

Maintain training documentation and assist staff in understanding operational procedures and service expectations

Manage daily shift operations, including staff scheduling, task coordination, dispatch support, ride-alongs with drivers, scheduling and issue resolution

Support staff in responding to customer inquiries, field incidents, and operational challenges

Provide additional support and leadership to staff during high-traffic periods and special events. This includes but is not limited to provide customer service to guests, direct traffic, and troubleshoot system malfunction and outages

Oversee in-shift operations of fleet and equipment use, including completing pre-trip and post-trip inspections, reporting maintenance needs, and ensuring staff have necessary tools and equipment

Assist with minor troubleshooting of devices and vehicles as needed

Patrol campus to enforce parking regulations and policies and issues citations as appropriate

Assist with special event parking operations execution under the direction of the Assistant Director and Senior Operations Coordinator. This may include supporting signage, staffing, customer service, and traffic control tasks

Support the processes related to on-the-ground customer support, including but not limited to Campus Accessibility Shuttle operations, incidents and accidents, customer confrontations, assistance with vehicle issues (e.g., flat tires, jump starts), and ensures all interactions are documented appropriately

Collaborate with the Assistant Director for escalation and resolution of complex or unresolved issues

Complete assigned digital citation reconciliation and ensure timely and accurate execution under the guidance of departmental leadership