InterMountain Management · 13 hours ago
PM Front Desk Agent
New Orleans, LA
Full-time
Onsite
Entry Level
$16/hr - $16/hr
1+ years expInterMountain Management is looking for a Hotel Front Desk Agent to serve as the first point of contact for guests and manage their accommodation needs. The role involves registering guests, managing reservations, and providing information about the hotel and its amenities to ensure a pleasant stay for all guests.
HospitalityHotel
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualification
Required
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Preferred
Degree in hotel management is a plus
High school or equivalent (Preferred)
Customer service: 1 year (Preferred)
Benefits
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
InterMountain Management
As one of North America's largest hotel management and development companies, InterMountain Management specializes in the select-service and extended-stay hotel segments.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Emery
Chief Financial Officer
Stewart Ewing
Chief Financial Officer
Recent News
2025-12-18
2023-09-27
Medical Product Outsourcing
2023-09-14
Company data provided by crunchbase