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Chili's · 6 hours ago

Hardware Deployment Engineer II, Restaurant Systems

Coppell, TX, United States

Full-time

Hybrid

Mid Level

3+ years exp

Chili's, part of Brinker International, is seeking a Hardware Deployment Engineer II to join their Hardware Deployments Team. The role involves overseeing IT deployment activities, collaborating with various teams and vendors, and managing multiple projects to ensure successful installation of IT hardware in restaurants.

Hospitality

Responsibilities

Lead installation deployment, execution, and fulfillment of IT Hardware technologies in both existing and new restaurant builds (NRO)

Partner closely with other internal IT teams, Vendors, Business partners (external/internal) to understand or determine requirements for implementation

Participate in daily meetings with vendors, IT teams and business partners

Support 3rd party vendor day-of installation through completion and manager signoff

Provide escalated support to the Service Desk during rollout/release phase

Knowledgeable with designing and driving repeatable deployment models to execute at scale. Leverage vendor partners were applicable to mitigate cost and resource time

Consistent communication with leadership to provide status and progress

Familiarity with lead time management, logistics and procurement processes

Serve as an IT resource across varying projects and internal discussions/meetings where technology deployment and implementation are a key factor

Help develop and compile documentation for projects, processes and relative responsible areas

Ownership of vendor support and quality assurance for 3rd party implementation vendors

Knowledgeable with restaurant technology concepts to drive discussion with both business community as well as IT peers

Qualification

CompTIA CertificationsMicrosoft CertificationRestaurant Technology KnowledgeProject ManagementTechnical Support ExperienceEloTouchZiosk HardwareEpson Printer TechnologiesNCR Hospitality TechnologiesCisco/MerakiHPDell TechnologyWANVoIP/Phone SystemsCustomer Service SkillsAnalytical SkillsCommunication SkillsTeam PlayerProblem-Solving Ability

Required

College degree - Computer Science or related field or equivalent experience

CompTIA Certifications or Relevant Certifications or work experience

Microsoft certification or Relevant Certifications for alternate product sets Work Experience:

3 years of working experience in support technical platforms in a customer/client-oriented service model

3 years of working experience working in a technical capacity within an environment supporting hospitality, fast-casual, quick service or big/small-box retail

Knowledge of logical, physical technology modeling

Should have good trouble shooting acumen and 'can do' attitude

Proven strong organizational and communication skills, both written and oral

Proven ability to manage multiple medium to large scale projects simultaneously

Proven analytical and problem-solving ability

Demonstrated ability to learn new skills quickly

Ability to work in and contribute to a team environment

Work independently when required

Strong customer service skills

Travel and field installation work is involved

Strong working knowledge of the following is desired: EloTouch, Ziosk Hardware, Epson Printer Technologies, Lexmark Printer Technologies, NCR Hospitality Technologies, POS Terminals, Payment Terminals, Kitchen Controllers, Cisco/Meraki, Switching and AP technologies, Apple iPad, Class C Charging Bays, HP and Dell tower or server technology, HP and Lenovo laptops/end-user-computing platforms, Edge node technologies, UPS (Uninterrupted Power Supply) Technologies, Low Voltage Data, WAN, VoIP/Phone Systems, Watt and Volt understanding relative to capacity and technology needs, Digital and Analog Radio technologies, Familiarity with card payment technologies, MS Power Bi, MS Power Automate applications; Smartsheet