Help Desk Technician jobs in United States
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Washington Capital · 6 days ago

Help Desk Technician

positionSeattle, WA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$60K/yr - $70K/yr

Washington Capital offers a great opportunity for a qualified candidate eager to join a well-established Seattle firm which prioritizes teamwork and fostering employees' professional growth within the company. We are seeking a skilled and customer-focused Help Desk Technician to provide technical support across the organization.

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H1B Sponsor Likelynote

Responsibilities

Provide first-level support for Dell laptops, desktops, and peripherals
Troubleshoot and resolve issues related to Windows OS (installation, updates, performance, security)
Support users with Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive
Manage user accounts, permissions, and access through Microsoft 365 Admin Center and Active Directory
Respond to help desk tickets, emails, and calls in a timely and professional manner
Document issues, resolutions, and procedures in the internal knowledge base
Assist with onboarding/offboarding processes including device setup and software provisioning
Collaborate with IT and security teams to ensure compliance with company policies and data protection standards

Qualification

Windows OSDell hardwareMicrosoft 365IT support experienceRemote support toolsTicketing systemsTask prioritizationCertificationsCommunication skillsProblem-solving skillsIndependent work

Required

Proven experience in IT support or help desk roles
Strong knowledge of Windows OS and Dell hardware
Familiarity with Microsoft 365 administration and troubleshooting
Excellent communication and problem-solving skills
Ability to work independently and prioritize tasks effectively

Preferred

Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or equivalent
Experience with remote support tools and ticketing systems

Company

Washington Capital

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Washington Capital operates as an employee owned investment advisory firm.
dateFounded in 1977
location
Seattle, Washington, USA
people-size51-200 employees
web-link
https://www.wa-cap.com/

H1B Sponsorship

Washington Capital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Growth Stage
Total Funding
$2.78M
2019-12-26Series Unknown· $2.24M
2014-12-15Seed· $0.54M

Leadership Team

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Robert Kovecs
Chief Financial Officer
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