Terminix · 2 hours ago
Customer Service Representative
Sacramento, California
Full-time
Onsite
Entry Level
$18/hr - $25/hr
1+ years expTerminix is a company focused on providing effective pest control solutions, and they are seeking a motivated Customer Service Representative. In this role, the representative will be responsible for managing customer inquiries, processing orders, and ensuring customer satisfaction through effective communication and support.
Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
Responsibilities
Answer Customer Calls, provide appropriate assistance
Assist RDCs with customer service related questions and returns
Assist Customer Service Manager with special projects
Input Orders through System
Input Drop shipments through System
Identify backorders and assist with immediate fulfilment
RUP, input all required licence information for customers seeking restricted items
Complete Sales Return orders within 48hrs
Report product shortages as indicated in the system to the proper warehouses
Provide all customers
Order confirmations and tracking details
Backorder delivery status
Status of order
Status of purchases for material requirements if applicable for Backorder
AR status, copies of Invoices
Engage in continued education opportunities regarding product offerings
Complete all required safety training
Other duties, as assigned
Qualification
Required
1-2 years of hands-on customer support experience
Ability to communicate effectively at all levels within the organization
Have excellent listening and communication skills
Analytical skills and attention to detail
Strong knowledge of office applications including Google Suite
Ability to multitask and remain calm while working under pressure in a fast paced environment
Self-manage daily tasks and workload
Show a high level of personal organizational skills
High School Diploma
Preferred
Distribution/Warehousing Experience
Benefits
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Company
Terminix
Terminix specializes in providing residential and commercial pest control.
10001+ employees
H1B Sponsorship
Terminix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-14Acquired
Leadership Team
Mark Freeman
Chief Customer Officer
Recent News
Business Insider
2025-10-22
2025-10-13
Company data provided by crunchbase