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AT&T · 1 day ago

Associate Director-Call Center New Hire

Orlando, Florida

Full-time

Onsite

Lead/Staff, Director/Executive

$86K/yr - $128K/yr

5+ years exp

AT&T Mobility Services LLC is seeking an Associate Director for their Call Center team in Orlando. This supervisory role involves overseeing the onboarding, training, and development of new call center hires, ensuring their transition to production is smooth and productive.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

Responsibilities

Onboarding and Training: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class

Employee Development: The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports

Performance and Productivity: The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period

Supervisory Responsibilities: The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production