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Boeing · 21 hours ago

787 Operations Center Engineering Manager

USA - Everett, WA

Full-time

Onsite

Director/Executive

$160K/yr - $187K/yr

10+ years exp

The Boeing Company is seeking a 787 Operations Center Engineering Manager in Everett, Washington to lead a team that supports customers on a 24x7 basis. This role involves delivering in-service technical support, fostering a safety culture, and enhancing customer satisfaction while managing a multi-skill team that analyzes airplane data and provides proactive solutions.

AerospaceIndustrial

No H1B

U.S. Citizen Only

Responsibilities

Manage Engineers and Technical personnel in the 24x7 Operations Center that troubleshoot Systems (Avionics, Electrical, Mechanical) issues, provide guidance, and develop inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events

Monitors high impact Emergent Issues for Operators and Customers and provides guidance to Mission Directors, Systems Team Leads, Team personnel, and to Operators

Requires experience with engineering tools and processes for Boeing commercial airplane models. Develops and executes project and process plans, implements policies and procedures and sets operational goals

Requires 787 Airplane knowledge, and proficiency with Boeing maintenance documents: MyBoeingFleet, 787 Toolbox, Fault Isolation Manual (FIM), Airplane Maintenance Manual (AMM), Illustrated Parts Data (IPD), Fleet Team Digest (FTD), Service Bulletins (SB), Service Letters (SL), Maintenance Tips (MT), System Schematics

Works with functional and business unit management to acquire resources for projects and processes, provides technical management of suppliers and leads process improvements

Interfaces directly with external Customers including airlines, Maintenance & Repair Overhaul (MRO) stations, Lessors, etc. to clarify technical requirements and issues

Develops and maintains relationships and partnerships with domestic and international Customers, stakeholders, peers, and partners

Provides oversight and approval of technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners/operators

Embodies the leadership expectations of How We Lead (Manages as a Coach, Career Mentor, and Engineering Business Leader)

Manages, develops and motivates employees

Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities

Manages the teams shift schedule to ensure the team has the appropriate coverage to support operator questions and concerns 24x7 by 365

This position consists of understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements

Engages and empowers employees to make process improvements

Manages, develops and motivates employees by modeling Boeing Values and Behaviors

Qualification

Engineering degreeAviation industry experienceTechnical support experienceBoeing 787 knowledgeCustomer-facing experienceProject managementTeam leadershipCross-functional collaborationCoachingProcess improvementMentoring

Required

Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science

10+ years of experience in the aviation or commercial airline industry

5+ years of engineering/technical experience working on commercial airplane programs or providing technical support to airplane owners/operators

3+ years of experience working in a customer-facing role or organization

2+ years of experience leading a technical team

Experience leading cross-functional teams and managing complex projects from conception to completion

Ability to work, function, and lead in high paced 24x7 by 365 operational environments

Ability to travel up to 15% of the time, domestically and/or internationally, to integrate with Boeing team members, customers, suppliers, and/or other organizations