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National General · 6 hours ago

MD Claims Adjuster - National General

United States

Full-time

Remote

Mid Level

$56K/yr - $82K/yr

National General is a part of The Allstate Corporation, which offers a range of insurance products. They are seeking a Material Damage Claims Adjuster who will investigate automobile accidents, determine coverage and liability, and adjust claims while delivering exceptional customer service.

FinanceFinancial ServicesInsurance

No H1B

Responsibilities

For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome

Recognizes and identifies body parts of a vehicle and understanding of other potential property damage

Identifies customer needs and works to meet those needs using appropriate customer service skills

Determines subrogation or fraud potential and how to handle

Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority

Qualification

Coverage investigationLiability determinationCustomer serviceDe-escalation techniquesEffective communicationCollaboration

Required

Strong customer service skills with a focus on empathy and professionalism

Expertise in de-escalation techniques and effective communication

Ability to thrive in a collaborative environment and work well across teams

Solid foundation in coverage investigation and liability determination

Ability to investigate and confirm the facts of loss for basic to advanced automobile accidents

Ability to determine coverage, liability, damages and adjust and negotiate claims within limit of authority

Ability to partner with assigned reps for claims involving fraud or subrogation

Ability to recognize and identify body parts of a vehicle and understand other potential property damage

Ability to identify customer needs and work to meet those needs using appropriate customer service skills

Ability to determine subrogation or fraud potential and how to handle

Intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Ability to handle investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority