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NEOGOV · 13 hours ago

Quality Assurance & Improvement Trainer

Portsmouth, VA

Full-time

Onsite

Senior Level

$64K/yr - $82K/yr

5+ years exp

NEOGOV is a company focused on improving public sector services, and they are seeking a Quality Assurance & Improvement Trainer. The role involves managing the training program, developing curriculum, and ensuring compliance with standards while providing leadership and support to staff.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Collaborates with employees, leadership, and business partners to assess training needs and respond to organizational changes

Evaluates organizational leadership needs and create targeted development plans to build internal capabilities

Designs and evaluates assessments, knowledge checks, and surveys to measure learning outcomes, and implement improvements as needed

Reviews and refreshes existing learning content to ensure it addresses skill gaps and aligns with leadership and organizational goals

Stays current on operational changes to ensure all training materials are accurate and relevant; Delivers or oversees new hire, refresher, remedial, and process change training as needed

Provides regular status updates on training progress, recommendations, and emerging needs; Provides information systems training for both clinical and non-clinical staff

Assesses training needs and document course attendance

Prepares training status reports and organize training materials

Responds to urgent content creation requests, ensuring high-quality materials are delivered within tight deadlines

Maintains training records, including employee participation, performance, and productivity metrics

Maintains a training database to monitor and document training and attendance; produces statistical reports as requested; recommends improvements to training and tracking systems; and develops, maintains and orders training materials

Develops and facilitates a comprehensive supervisory academy to aid with soft skilled development and leadership development

Performs other related work as required

Qualification

Training program managementCurriculum developmentOrganizational leadershipAssessment designProject managementCommunication skillsAnalytical judgmentLeadership developmentInterpersonal skillsTeam collaborationAdaptability

Required

Bachelor's Degree in Business, Public Administration, Human Services or a related field with five (5) years of professional experience in teaching, education, coaching or program/project management or an equivalent experience (as approved by the department) with experience in organizational leadership, training or executive support roles

Exceptional communication, interpersonal and project management skills

Must become certified within six (6) months of employment for American Red Cross BLS and Adult and Pediatric First Aid/CPR/AED

Must become certified within six (6) months of employment to be a Nonviolent Crisis Intervention Instructor

Requires a comprehensive background investigation to include a local, state and federal criminal history check, and a sex offender registry check

A valid driver's license with an acceptable driving record

Individuals in this position cannot be listed as having a founded child abuse or neglect complaint

In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community