Imagine Staffing Technology, An Imagine Company · 2 days ago
Director, Regional Branch Experience
Syracuse, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$97K/yr - $126K/yr
5+ years expImagine Staffing Technology is looking for a Director, Regional Branch Experience to lead community interactions in financial services. This role involves nurturing a hospitality environment, driving operational excellence, and fostering local relationships to enhance member experiences.
Human ResourcesInformation Technology
Hiring Manager
Amy Dugenske
Responsibilities
Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences
Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards
Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning
Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement
Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty
Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support
Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction
Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively
Qualification
Required
Associates degree from an accredited institution or equivalent combination of experience and education
5–7 years of progressive leadership experience, including direct branch management
3-5 years of sales and service experience
Track record of leading high-performing teams in a service-driven environment
Strong business acumen with comfort in performance metrics, technology, and operational oversight
Proven ability to lead teams through change and deliver strong performance outcomes
Commitment to hospitality, community engagement, and employee experience
Strategic mindset with the ability to connect vision to execution
Ability to travel throughout the assigned region
Preferred
financial services industry experience
Company
Imagine Staffing Technology, An Imagine Company
As one of the nation’s largest third-party recruitment firms, Imagine Staffing Technology is dedicated to delivering exceptional staffing solutions to answer the talent demands of our clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gia Manley
Chief Executive Officer
Company data provided by crunchbase