Kforce Inc ยท 12 hours ago
Technical Systems Analyst
Boston, MA
Contract
Onsite
Mid Level
$42/hr - $48/hr
3+ years expKforce Inc is seeking a Technical Systems Analyst for their client in Boston, MA. The role involves resolving service tickets, troubleshooting technical issues, and managing documentation to ensure compliance and improve system performance.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Resolve escalated service tickets promptly and deliver excellent customer support; escalate further when necessary
Troubleshoot technical issues with end users using available tools (e.g., remote access, SCCM)
Document all interactions, actions, and outcomes during troubleshooting
Manage ticket queue to meet SLAs and keep users informed of progress
Maintain and update documentation for owned applications; ensure compliance with standards
Escalate issues to other teams, leadership, or vendors as appropriate
Document meeting outcomes and assist with facilitation
Assess user needs and existing applications to recommend and implement system improvements
Respond to system alerts and support application performance monitoring
Analyze incident data to identify trends and process improvement opportunities
Follow all security protocols and organizational standards
Perform additional duties as needed to support projects and initiatives
Qualification
Required
3-5+ years of experience supporting or developing applications
Advanced troubleshooting skills for applications, networks, and technical issues
Strong ability to interact professionally with end users and cross-functional teams
Excellent verbal, written, and documentation skills
Customer-service driven with a proactive mindset
Team-oriented, able to collaborate and work independently
High level of professionalism and commitment to quality
Strong attention to detail with ability to multitask and reprioritize
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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